NA11|NA21|EU11|EU21 December 19.9 Production Release

 POSTED: Nov 25, 2019 4:34:05 PM        NA21, NA11, Product Release, EU11, EU21, Zero Downtime

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[RESOLVED]File It Integration With Salesforce Rendering Issue

 POSTED: Nov 21, 2019 12:35:23 PM        UAT, NA21, NA11, File It, Salesforce, EU11, EU21

[UPDATE Nov 25, 16:16 CST] The SpringCM Technology Team has pushed the resolution the UAT environment as well, so all customers reporting issues with File It should be resolved in all environments.

A full Root Cause Analysis will be posted to this Trust Post in the coming weeks.

If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 23, 08:02 CST] The SpringCM Technology Team would like to provide an update that the resolution provided on Nov 22nd was applied to the Production NA11, NA21, EU11, EU21 environments.  The resolution has been scheduled to be applied to the UAT environment on Monday, Nov 25th, 2019.  Another update will be provided once this is complete.  Thank you for your patience and we apologize for any inconvenience.

[RESOLVED Nov 22, 2019 16:34 CST] The SpringCM Technology Team has resolved the issue with the SpringCM File It Widget not rendering correctly within Salesforce.  We apologize for the inconvenience and will be publishing the root cause analysis here in the coming weeks.  If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 22, 2019 12:08 CST] The SpringCM Technology Team has isolated the issue and is working to resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[UPDATE Nov 22, 2019 08:24 CST] The SpringCM Technology Team continues to work to isolate and resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[POSTED Nov 21, 2019 12:35 CST] The SpringCM Technology Team is working to isolate an issue with the File It widget for all instances (NA11, NA21, EU11, EU21, UAT). Customers impacted will see the widget as being blank and will not be able to load folders or documents within the widget. Customers will still be able to view all applicable documents within their SpringCM account.

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REMINDER - New Look and Feel Coming Nov 19

 POSTED: Nov 13, 2019 3:50:04 PM        New Look And Feel

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[RESOLVED] NA21 | Service Outage

 POSTED: Nov 11, 2019 11:45:37 AM        NA21, Service Outage

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UAT | December 19.9 Product Release

 POSTED: Nov 4, 2019 3:02:25 PM        UAT, Product Release, Zero Downtime

SpringCM's December 2019 Product Release will be deployed to the UAT environment on Thursday, November 14th 2019 between 8PM and 11PM, US Central Time.

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NA11 | NA21 | EU11 | EU21 Production Unavailable During 19.8 Product Release

 POSTED: Oct 23, 2019 12:17:59 PM        Downtime, NA21, NA11, Product Release, EU11, EU21

SpringCM Production accounts will be unavailable Friday, November 1 from 9pm to Midnight CDT for the 19.8 Product release. We apologize for any inconvenience.

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New Look and Feel Coming Soon. UAT Unavailable During 19.8 Product Release.

 POSTED: Oct 16, 2019 12:10:56 PM        Downtime, UAT, Product Release

We’re excited to announce that SpringCM is getting a new look and feel in our November release. These changes will make your experience more efficient and provide important building blocks for the future of SpringCM innovation.  

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[RESOLVED] NA21 | Service Degradation

 POSTED: Oct 14, 2019 11:25:43 AM        Production, NA21, Service Outage

[ROOT CAUSE ANALYSIS]

Description:

NA21 Environment Performance Degredation

Timeframe:

2019-10-14 , 08:22AM CT to 08:54AM CT

Impact:

Customers experienced slowness or timeout while navigating SpringCM

Cause:

An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance.

Resolution:

Once the snapshot generation finished performance returned to normal.  We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation.

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

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NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:29:42 PM        Downtime, NA21, NA11, Product Release, EU11, EU21

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UAT | Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:20:53 PM        Downtime, UAT, Product Release

SpringCM UAT accounts will be unavailable Thursday, October 17 from 8pm to 11 pm CDT for the 19.8 Product release. We apologize for any inconvenience.

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