[RESOLVED] NA11 | Performance Degradation Issue

 POSTED: May 21, 2020 4:52:58 PM        Performance, NA11, CLM.CM, CLM.DS

[RESOLVED] The  DocuSign CLM/SpringCM Technology Team has resolved a performance degradation issue on the NA11 instance. The problem began at 18:24 UTC and was resolved as of 19:44 UTC.  During this window customers on NA11 may have experienced delayed workflow starts, and latency in Doc Launcher and Document Preview.  

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[RESOLVED] EU11 | EU21 | UAT  - Service Availability and Intermittent Slowness

 POSTED: May 16, 2020 3:37:13 AM        UAT, EU11, EU21, Service Outage, Latency, CLM.CM, CLM.DS

[RESOLVED May 16, 2020 05:47 CDT] -The DocuSign CLM/SpringCM Technology team has resolved the service availability issue on the EU11/EU21 instances. The problem began at 00:00 CDT and was resolved at 05:47 CDT.

The intermittent slowness in UAT has been reduced but is not currently completely resolved.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

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Invitation to Join DocuSign CLM Research Panel

 POSTED: May 6, 2020 9:00:00 AM        Invitation, CLM, Research

As a valued customer, we would like to invite you and any additional DocuSign CLM users at your company to join our Research Panel by completing this sign-up survey.

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DocuSign CLM Product Release: 05/15/2020 – NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During May 20.4 Product Release

 POSTED: May 4, 2020 8:00:00 AM        Downtime, Production, NA21, NA11, Product Release, EU11, EU21, 20.4

DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.

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[CANCELLED] NA11 | NA21 Scheduled Maintenance 5/9/2020

 POSTED: Apr 27, 2020 8:17:32 AM        Maintenance, Downtime, NA21, NA11

[POSTED May 7 2020 13:20]  The DocuSign CLM/SpringCM Technology Team is cancelling this planned maintenance until further notice.  There will be no impact to NA11 & NA21 accounts during the time previously stated.

[POSTED Apr 27 2020 08:17] The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, May 9th from 21:00 CDT to 24:00 CDT. 

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DocuSign CLM Product Release: 04/30/2020 – UAT Unavailable During May 20.4 Product Release

 POSTED: Apr 20, 2020 8:00:00 AM        Downtime, UAT, Product Release

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[RESOLVED] UAT - Performance Degradation on 4/17/2020

 POSTED: Apr 17, 2020 9:03:36 AM        UAT, Latency

[RESOLVED Apr 19, 2020 15:57 CDT - The SpringCM Technology team has resolved the performance degradation issue on the UAT instance.  The issue began on Apr 17 at 08:42 CDT and resolved on Apr 19 at 15:05 CDT.

We will provide a Root Cause Analysis here within a few days.  We apologize for any inconvenience. 

[UPDATED Apr 19, 2020 15:00 CDT] - The SpringCM Technology team continues to work on resolving the performance degradation issue on the application on the UAT instance. We apologize for the inconvenience and will continue to update Trust with more information as we get closer to resolution.

[UPDATED Apr 17, 2020 16:50 CDT] - The SpringCM Technology team continues to work on resolving the performance degradation issue on the application on the UAT instance.  We anticipate improvement throughout the weekend as work continues.  We apologize for the inconvenience and will continue to update Trust with more information as we get closer to resolution.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED Apr 17, 2020 09:03] The SpringCM Technology team is working to resolve a performance degradation issue on the application on the UAT instance.

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NA21 Scheduled Maintenance 4/24/20 - 4/26/20

 POSTED: Apr 16, 2020 3:56:21 PM        Business Sync, Maintenance, NA21, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, April 24th at  21:00 CDT and ending Sunday, April 26th at 19:00 CDT at the latest.

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PROD Security Maintenance 4/18/2020

 POSTED: Apr 8, 2020 10:58:29 AM        Maintenance, Production

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.

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[RESOLVED] UAT Advanced Workflow Performance Degradation

 POSTED: Apr 6, 2020 10:15:38 AM        Workflow, UAT, Service Degradation

[RESOLVED April 6, 2020 21:31 CDT] The SpringCM Technology Team has resolved the Workflow performance degradation issue within the application on the UAT Instance. The issue was observed starting at approximately 07:48 CDT and resolved at 21:24 CDT.   We will provide a Root Cause Analysis here within a few days.  We apologize for any inconvenience. 

[UPDATE April 6, 2020 14:45 CDT] The SpringCM Technology Team continues to work on the Workflow performance degradation issue within the application on the UAT instance.

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