REMINDER - New Look and Feel Coming Nov 19

 POSTED: Nov 13, 2019 3:50:04 PM        New Look And Feel

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[RESOLVED] NA21 | Service Outage

 POSTED: Nov 11, 2019 11:45:37 AM        NA21, Service Outage

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UAT | December 19.9 Product Release

 POSTED: Nov 4, 2019 3:02:25 PM        UAT, Product Release, Zero Downtime

SpringCM's December 2019 Product Release will be deployed to the UAT environment on Thursday, November 14th 2019 between 8PM and 11PM, US Central Time.

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NA11 | NA21 | EU11 | EU21 Production Unavailable During 19.8 Product Release

 POSTED: Oct 23, 2019 12:17:59 PM        Downtime, NA21, NA11, Product Release, EU11, EU21

SpringCM Production accounts will be unavailable Friday, November 1 from 9pm to Midnight CDT for the 19.8 Product release. We apologize for any inconvenience.

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New Look and Feel Coming Soon. UAT Unavailable During 19.8 Product Release.

 POSTED: Oct 16, 2019 12:10:56 PM        Downtime, UAT, Product Release

We’re excited to announce that SpringCM is getting a new look and feel in our November release. These changes will make your experience more efficient and provide important building blocks for the future of SpringCM innovation.  

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[RESOLVED] NA21 | Service Degradation

 POSTED: Oct 14, 2019 11:25:43 AM        Production, NA21, Service Outage

[ROOT CAUSE ANALYSIS]

Description:

NA21 Environment Performance Degredation

Timeframe:

2019-10-14 , 08:22AM CT to 08:54AM CT

Impact:

Customers experienced slowness or timeout while navigating SpringCM

Cause:

An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance.

Resolution:

Once the snapshot generation finished performance returned to normal.  We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation.

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

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NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:29:42 PM        Downtime, NA21, NA11, Product Release, EU11, EU21

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UAT | Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:20:53 PM        Downtime, UAT, Product Release

SpringCM UAT accounts will be unavailable Thursday, October 17 from 8pm to 11 pm CDT for the 19.8 Product release. We apologize for any inconvenience.

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NA | EU Production Reporting Maintenance Oct 11 - Oct 14

 POSTED: Oct 1, 2019 12:25:23 PM        NA21, NA11, EU11, EU21

Please be advised that maintenance has been scheduled for the NA11 and NA21 Production Environments for 9pm CDT on Friday October 11 to 12AM CDT on Monday October 14. Additionally, maintenance has been scheduled for the EU11 and EU21 Production Environments for 21:00 UTC on Friday, October 11 to 24:00 UTC on Monday October 13. During the maintenance window customers should not expect reports to fail but will likely return out of date/incomplete data.

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Scheduled Maintenance - Support Portal

 POSTED: Sep 26, 2019 12:57:52 PM        Mainentance, Support

On Saturday, September 28th from 8am - 7pm CST, the DocuSign/SpringCM Support Center (located at https://support.docusign.com/en/acct1login) will be unavailable due to scheduled maintenance and upgrades. During this time the following functionalities will be unavailable:

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