[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Thursday, July 19, 2018 from 8PM-11PM CDT

 POSTED: Jul 18, 2018 1:07:26 PM        Maintenance, Alert, UAT

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Thursday, July 19, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

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[RESOLVED] NA11 | NA21 Intermittent service availability for Workflow Tasks page

 POSTED: Jul 17, 2018 7:58:11 PM        Workflow, NA21

[UPDATE July 19, 2018 at 016:17 CDT] We've identified the root cause of the issue and mitigated the performance degradation affecting some NA11 and NA21 accounts. If you are experiencing any issues, please contact Support.

[UPDATE July 18, 2018 at 04:15 CDT]- The SpringCM Technology Team continues to work on isolating the service availability issue for the tasks page on the NA11 and NA21 instances.  It is highly recommended that users who are experiencing this issue clear their browser's cache, as this has been identified as a successful solution.  Full instructions for updating your browser's cache can be located here.

[UPDATE July 18, 2018 at 08:10 CDT]- The SpringCM Technology Team continues to work on isolating the service availability issue for the tasks page on the NA11 and NA21 instances.

Jul 17, 2018 7:58:11 PM - The SpringCM Technology team is working to resolve a service availability issue on the NA11 and NA21 instances. During this time, some customers may experience the inability to open the Workflow Tasks page.

Until resolved, impacted users are advised to clear browser cache and/or switch browsers.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

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Maintenance Alert: SpringCM July Release - Production Deployment (July 6)

 POSTED: Jul 3, 2018 11:28:36 AM        Maintenance, Product Release

SpringCM's July 2018 Release is coming your way this Friday (July 6th, 2018). The new release will be deployed to the Production Environment on Friday, July 6th from 9PM to Midnight US Central Standard Time.  During the maintenance window, SpringCM's Production environment will be unavailable.

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[RESOLVED] NA11 Production Workflow Execution Delay

 POSTED: Jun 19, 2018 3:55:58 PM        Workflow, NA11

June 20, 2018 at 10:00 AM CT - We're happy to report this issue has been resolved. It was determined that an unusually high volume of workflow tasks were being processes unnecessarily. Our operations team aborted the offending processes which allowed performance to resume back to normal.  Please contact support@springcm.com if you require any additional assistance.

June 20, 2018 at 08:00 AM CT - The SpringCM technology team continues to work to resolve slowness in workflow processing. We have taken actions to speed up processing of the workflow queue and have been advised that we should expect to see workflow processes resume to normal performance throughout the morning. We will post another update when full resolution has been confirmed.

 

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[RESOLVED] NA11 | Conga's SpringCM Integration is Down

 POSTED: May 28, 2018 10:31:31 AM        NA11, Conga

5/28/2018 10:20 AM CDT: The SpringCM Technology team has been made aware of an issue impacting customers using Conga’s SpringCM integration.  This integration is only available for customers hosted on the NA11 instance, and is only impacting a very small number of customers. Impacted accounts are currently unable to automatically store Conga generated documents into their SpringCM repositories via Salesforce.

As of Friday, May 25, 2018 at 6:00 PM, we have escalated the issue to Conga and advised them of updates they will need to make to their integration endpoints to resolve this issue.  If you are using Conga’s SpringCM integration, we ask that your administrator open up a support ticket with Conga so they can be made aware of the impact. You can open a ticket on Conga’s support page here.

 

5/29/2018 5:00 PM CDT: The SpringCM Technology team has reported as of 2:00 PM today,  that is issue has been resolved.  We have moved the status of the post to RESOLVED after verifying that customers using the Conga integration are no longer being impacted.

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Thursday, May 17, 2018 from 8PM-11PM CDT

 POSTED: May 16, 2018 12:57:46 PM        Maintenance, Alert, UAT

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Thursday, May 17, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

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[RESOLVED] NA11, NA21 | Action Menu Icon Displaying Incorrectly

 POSTED: May 7, 2018 10:54:42 AM        Browser

May 7, 2018 at 14:00 CDT - We're happy to report this issue has been resolved. It was determined that a single server within our content delivery network was continuing to serve an outdated style sheet. We ask that customers still experiencing this issue perform a hard refresh of their browser cache to pull down the latest version of the style sheet. Please contact support@springcm.com if you require assistance performing this action.

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Alert: TLS Encryption Protocol Standards Changing - June 2018

 POSTED: May 3, 2018 2:57:16 PM        Security, TLS, Encryption, Browser

Please note that on June 1, 2018, SpringCM will disable the TLS 1.1 encryption protocol.  After we disable TLS 1.1, any inbound or outbound connection with SpringCM will need to use the TLS 1.2 encryption protocol.

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[RESOLVED] NA11 | Production Delays in Processing Workflow Actions

 POSTED: Apr 20, 2018 8:05:39 AM        Workflow, NA11

4/20/2018 9:35 pm CDT: The SpringCM Technology team has resolved both the performance degradation issue as well as the issue with legacy workflow reports, which are now available for all customers on NA11 Production.  Please check the status of trust.springcm.com frequently for updates regarding the root cause of this issue.

4/20/2018 9:15 am CDT : The SpringCM Technology team has resolved the performance degradation issue on our workflow engine and all customers on NA11 (Production) should no longer be experiencing timeout issue when accessing the workflow page. 

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SpringCM UAT and Production Release Schedule (2018)

 POSTED: Mar 26, 2018 2:26:17 PM        UAT, Production, New Release, Deployment

SpringCM has confirmed the deployment dates for all remaining 2018 product releases. During each window, the specified SpringCM environment will be unavailable:

Thursday, April 19th
8PM - 11PM U.S. Central Time
UAT Environment

Friday, May 4th
9PM - Midnight U.S. Central Time
Production Environments (NA11, NA21, EU11, EU21)

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