New Look and Feel Coming Soon. UAT Unavailable During 19.8 Product Release.

 POSTED: Oct 16, 2019 12:10:56 PM        Downtime, UAT, Product Release

We’re excited to announce that SpringCM is getting a new look and feel in our November release. These changes will make your experience more efficient and provide important building blocks for the future of SpringCM innovation.  

Continue reading...

[RESOLVED] NA21 | Service Degradation

 POSTED: Oct 14, 2019 11:25:43 AM        Production, NA21, Service Outage

[ROOT CAUSE ANALYSIS]

Description:

NA21 Environment Performance Degredation

Timeframe:

2019-10-14 , 08:22AM CT to 08:54AM CT

Impact:

Customers experienced slowness or timeout while navigating SpringCM

Cause:

An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance.

Resolution:

Once the snapshot generation finished performance returned to normal.  We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation.

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

Continue reading...

NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:29:42 PM        Downtime, NA21, NA11, Product Release, EU11, EU21

Continue reading...

UAT | Unavailable During 19.8 Product Release

 POSTED: Oct 7, 2019 3:20:53 PM        Downtime, UAT, Product Release

SpringCM UAT accounts will be unavailable Thursday, October 17 from 8pm to 11 pm CDT for the 19.8 Product release. We apologize for any inconvenience.

Continue reading...

NA | EU Production Reporting Maintenance Oct 11 - Oct 14

 POSTED: Oct 1, 2019 12:25:23 PM        NA21, NA11, EU11, EU21

Please be advised that maintenance has been scheduled for the NA11 and NA21 Production Environments for 9pm CDT on Friday October 11 to 12AM CDT on Monday October 14. Additionally, maintenance has been scheduled for the EU11 and EU21 Production Environments for 21:00 UTC on Friday, October 11 to 24:00 UTC on Monday October 13. During the maintenance window customers should not expect reports to fail but will likely return out of date/incomplete data.

Continue reading...

Scheduled Maintenance - Support Portal

 POSTED: Sep 26, 2019 12:57:52 PM        Mainentance, Support

On Saturday, September 28th from 8am - 7pm CST, the DocuSign/SpringCM Support Center (located at https://support.docusign.com/en/acct1login) will be unavailable due to scheduled maintenance and upgrades. During this time the following functionalities will be unavailable:

Continue reading...

[RESOLVED] NA11 | Workflow Reports Data Not Refreshing

 POSTED: Sep 19, 2019 2:51:10 PM        Workflow, Reporting, NA11

[RESOLVED: Sept 19, 2019 21:59 CST] The SpringCM Technology Team has resolved the issue with workflow reports on the NA11 instance.  Workflow reports will now show up to date, refreshed information.  We apologize for any inconvenience this may have caused.

[POSTED: Sept 19, 2019 14:51 CST] The SpringCM Technology Team is working to isolate a service availability issue impacting Workflow Reporting on the NA11 instance since approximately 13:00 CST.

Continue reading...

[RESOLVED] UAT | Service Outage

 POSTED: Sep 18, 2019 9:49:15 AM        UAT, Service Outage

[RESOLVED Sept 18, 2019 12:05 CST] The SpringCM Technology Team has resolved the service availability issue on the UAT instance.  The problem began at approximately 09:38 AM CST and was confirmed resolved at 12:02 PM CST.  We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.

[UPDATE Sept 18, 2019, 12:00 CST] The SpringCM Technology Team has made significant progress on resolving the service availability issue on the UAT instance. We anticipate resolution shortly.

[UPDATE Sept 18 2019, 11:00 CST] The SpringCM Technology Team continues to work on isolating the service availability issue on the UAT instance.  We apologize for the inconvenience and will be updating Trust hourly until resolved.

[POSTED Sept 18 2019, 9:49:15 CST] The SpringCM Technology Team is working to isolate a service availability issue on the UAT instance. At this time, customers may not be able to access their SpringCM UAT environment.

Continue reading...

UAT | Maintenance 9/26/19

 POSTED: Sep 17, 2019 11:20:13 AM        Maintenance, UAT

Please be advised that maintenance has been scheduled for the UAT environment for Thursday, 9/26/2019, from 8pm to Midnight CST. During the maintenance window, SpringCM's UAT environment will be unavailable.

Continue reading...

[RESOLVED] NA21 | Service Degradation

 POSTED: Aug 30, 2019 1:39:57 PM        NA21, Service Degradation

[ROOT CAUSE ANALYSIS Sept, 24, 2019] 

Description:

Spring - UI Session Management Intermittent Connection Failures/Outage

Timeframe:

2019-08-30 , 13:00CT to 15:30CT

Impact:

About 10% of (SpringCM) users whose accounts are primary to the NA21 instance of SpringCM got errors trying to login and active sessions got redirected to the login page or received a gateway time out.
This only impacted our (SpringCM's) NA21 user base.

Cause:

During a recent release we changed session management platforms.  There was an increase in requests to the new platform and unanticipated traffic patterns

Resolution:

Modified the maximum number of clients that can be handled simultaneously. Rolled back implementation to the previous version.

[RESOLVED] The SpringCM Technology team identified and resolved the service availability issue on the NA21 instance on Friday, August 30 at approximately 15:30 CST.   The outage lasted approximately from 13:00 CST to 15:30 CST (2.5 hours).  We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.

Continue reading...

Subscribe to Email Updates

Subscribe by email to get notified as soon as we post a status update.