DocuSign CLM NA11|NA21|EU11|EU21 Unavailable During Product Release: 02/21/2020 – PRODUCTION - February 20.2 Release

 POSTED: Feb 12, 2020 8:00:00 AM        Downtime, Production, Product Release, 20.2

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DocuSign CLM UAT Unavailable During Product Release: 02/11/2020 – UAT - February 20.2 Release

 POSTED: Feb 7, 2020 2:04:29 PM        Downtime, UAT, Product Release, 20.2

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[RESOLVED] EU11| Service Availability Issue

 POSTED: Jan 31, 2020 11:56:24 AM        Workflow, Service Interruption, EU11

[RESOLVED] Jan 31, 2020 16:47 CST  The SpringCM Technology team resolved a service availability issue on the backend of the EU11 instance.  The issue lasted from approximately 1/31/20 at 10:09 to 10:47 CST. 

During this time, customers may have experienced inability to access the application and delays in processing workflow actions. We apologize for the inconvenience.  

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DocuSign CLM Product Release: 01/24/2020 – NA11 | NA21 | EU11 | EU21 - January 20.1 Release

 POSTED: Jan 17, 2020 8:17:56 AM        Production, Product Release, Zero Downtime, 20.1

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[RESOLVED] NA11 Latency When Searching for Newly Added Documents

 POSTED: Jan 15, 2020 8:24:53 AM        Search, NA11, Latency

[RESOLVED] Jan 16, 2020 16:47 CST] The SpringCM Technology team resolved the performance degradation issue on the backend of the NA11 instance.  The issue lasted from approximately 1/15/20 at 02:04 to 14:00 CST.  We apologize for the inconvenience.

[POSTED Jan 15, 2020 08:24 CST] The SpringCM Technology team is working to resolve a performance degradation issue on the backend of the NA11 instance.

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[RESOLVED] NA11|NA21 Service Availability Issue

 POSTED: Jan 13, 2020 3:00:29 PM        Service Outage

Jan 13, 2020 15:20 CST - The SpringCM Technology Team has resolved the service availability issue on the NA11/NA21  instances.  The problem began at approximately 14:45 CST and was resolved at 15:08 CST.  During this time customers may have experienced errors accessing the application, reporting issues on the NA21 instance, as well as other issues that will be identified shortly.  A full Root Cause Analysis will be posted on this site in the coming days.  We apologize for the inconvenience and for any impact this may have caused your organization.

[POSTED Jan 13, 2020 15:00 CST] The SpringCM Technology Team is working to isolate a service availability issue on the application on the NA11 instance as of approximately 2:45 CST. During this time, customers may experience inability to access the application.

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DocuSign CLM Product Release: 01/09/2020 – UAT - January 20.1 Release

 POSTED: Jan 3, 2020 8:52:08 AM        UAT, Product Release, Zero Downtime, 20.1

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NA11|NA21|EU11|EU21 December 19.9 Production Release

 POSTED: Nov 25, 2019 4:34:05 PM        NA21, NA11, Product Release, EU11, EU21, Zero Downtime

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[RESOLVED]File It Integration With Salesforce Rendering Issue

 POSTED: Nov 21, 2019 12:35:23 PM        UAT, NA21, NA11, File It, Salesforce, EU11, EU21

[UPDATE Nov 25, 16:16 CST] The SpringCM Technology Team has pushed the resolution the UAT environment as well, so all customers reporting issues with File It should be resolved in all environments.

A full Root Cause Analysis will be posted to this Trust Post in the coming weeks.

If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 23, 08:02 CST] The SpringCM Technology Team would like to provide an update that the resolution provided on Nov 22nd was applied to the Production NA11, NA21, EU11, EU21 environments.  The resolution has been scheduled to be applied to the UAT environment on Monday, Nov 25th, 2019.  Another update will be provided once this is complete.  Thank you for your patience and we apologize for any inconvenience.

[RESOLVED Nov 22, 2019 16:34 CST] The SpringCM Technology Team has resolved the issue with the SpringCM File It Widget not rendering correctly within Salesforce.  We apologize for the inconvenience and will be publishing the root cause analysis here in the coming weeks.  If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 22, 2019 12:08 CST] The SpringCM Technology Team has isolated the issue and is working to resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[UPDATE Nov 22, 2019 08:24 CST] The SpringCM Technology Team continues to work to isolate and resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[POSTED Nov 21, 2019 12:35 CST] The SpringCM Technology Team is working to isolate an issue with the File It widget for all instances (NA11, NA21, EU11, EU21, UAT). Customers impacted will see the widget as being blank and will not be able to load folders or documents within the widget. Customers will still be able to view all applicable documents within their SpringCM account.

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REMINDER - New Look and Feel Coming Nov 19

 POSTED: Nov 13, 2019 3:50:04 PM        New Look And Feel

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