REMINDER | PROD NA11, NA21, EU11, EU21 | Unavailable during 19.1 Product Release

 POSTED: Jan 18, 2019 1:01:01 PM        Product Release, NA11, NA21, EU11, EU21, Production Environment

REMINDER: SpringCM Production accounts will be unavailable tonight Friday, January 18th 9pm - 12am CDT for the 19.1 Product release. We apologize for any inconvenience.

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UAT | Unavailable during routine maintenance

 POSTED: Jan 4, 2019 4:09:09 PM        UAT, Maintenance

SpringCM UAT will be unavailable Monday, January 7th 8pm - 11pm CDT AND Wednesday, January 16th from 8:pm - 11pm CDT, in order to perform scheduled maintenance. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.
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[ RESOLVED ] Prod / UAT | Performance Degradation

 POSTED: Jan 2, 2019 2:00:29 PM        Workflow

[ UPDATE January 2, 2019 at 14:17 CST ] - The SpringCM Technology Team has resolved the performance degradation issue. The problem began around 13:40 CST and was resolved as of 14:00 CST. 

The SpringCM Technology team is working to resolve a performance degradation issue in both Production and UAT environments. During this time, customers may experience issues with document previews and logging in through login or loginuat.springcm.com.

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Planned SSO Certificate Upgrade

 POSTED: Dec 10, 2018 3:45:41 PM        SAML

On Thursday, December 20, 2018 at 5:30PM CST, SpringCM will be upgrading the certificate used to sign outgoing SAML requests. If you are using SSO 
with SpringCM and your Identity Provider is set to validate the signature
 on incoming SAML requests, but is not setup to monitor and auto update the certificate via SpringCM's service provider metadata, you may need to
 upgrade the certificate manually.

New certificates will be available in
 Account Preferences under SAML SSO at the time of upgrade and have been made available now via public download below.

PRD Certificate
UAT Certificate

Please contact SpringCM Support with any questions.

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[RESOLVED] UAT | Performance Degradation

 POSTED: Dec 5, 2018 11:13:10 AM        UAT, Performance

[UPDATE December 5, 2018 at 11:46 AM CDT]- The SpringCM Technology Team has resolved the performance degradation issue on the UAT instance. The problem began at 10:55 AM CDT and was resolved as of 11:45 AM CDT.

Dec 5, 2018 11:13:10 AM -  The SpringCM Technology team is working to fix a performance/ service availability issue on the UAT instance. During this time, customers may experience slowness or inability to access UAT.

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[RESOLVED] NA21 | Performance Degradation

 POSTED: Nov 29, 2018 12:22:56 PM        Workflow

 [UPDATE November 29 at 16:30 CST]- The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance. The problem began at 10:00 AM CDT and was resolved as of 3:03 PM CDT.  

Available diagnostic data indicates the cause to be related to a memory resource contention issue on the servers responsible for workflow processing. The contention issue affected performance of workflows on NA21 during this period. Our technology team has addressed the cause of the contention to ensure that this will not happen again.  We apologize for any inconvenience.

[UPDATE November 29, 2018 12:22:56 PM CDT] The SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, customers may experience workflow latency.

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Sunday, November 25, 2018 from 9AM-10AM CST

 POSTED: Nov 20, 2018 9:05:19 AM        UAT, Reporting Services, Maintenance

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, reporting services in SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Sunday, November 25, from 9AM to 10AM, U.S. Central Time

Should you have any questions, please contact Support at support.springcm.com. Thank you for your attention.
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[RESOLVED] NA21 | Performance Degradation

 POSTED: Nov 15, 2018 9:22:27 AM        Workflow

 

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Tuesday, November 20, 2018 from 8PM-11PM CST

 POSTED: Nov 13, 2018 4:15:26 PM        UAT, Maintenance, NA11

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Tuesday, November 20, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.
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[RESOLVED] NA21 | Delays in processing E-Signature actions

 POSTED: Nov 5, 2018 8:34:31 AM        Electronic Signature

 

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