[RESOLVED] NA21 | Workflow Latency

 POSTED: May 20, 2019 9:16:37 AM        NA21

[RESOLVED May 20, 2019 1:39 PM CST) - The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance.  The problem began at 07:30 AM and was resolved by 1:17 PM CST.  We apologize for any inconvenience or impact to your teams.

[UPDATE May 20, 2019 11:50 AM CST] - The SpringCM Technology team continues to work towards resolving a performance degradation issue on the NA21 instance. We apologize for any inconvenience or impact to your teams.

[May 20, 2019 9:16:37 AM ]The SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, customers may experience workflow latency.

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[UPDATE] PRD | Maintenance Schedule May 2019

 POSTED: May 10, 2019 4:21:15 PM        Maintenance, Production

Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.

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NA11 | NA 21 | EU 11 | EU 21 Production Unavailable during May (19.4) Product Release

 POSTED: May 6, 2019 3:25:24 PM        Downtime, NA21, NA11, New Release, Product Release, EU11, EU21

SpringCM Production accounts will be unavailable Friday, May 17th from 9pm - 12am CDT for the 19.4 Product release. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.docusign.com/ if you have any questions.
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PRD | UAT | Maintenance Schedule - May 2019

 POSTED: May 6, 2019 2:36:34 PM        Maintenance, UAT, Production

Please note the upcoming SpringCM scheduled maintenance windows. 

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UAT Unavailable during May (19.4) Product Release

 POSTED: Apr 17, 2019 10:24:09 AM        UAT, Product Release

SpringCM UAT accounts will be unavailable Thursday, May 2nd from 8pm - 11pm CDT for the 19.4 Product release. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.docusign.com/ if you have any questions.
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NA11| NA21 | EU11 | EU21 Production April 19.3 Product Release

 POSTED: Mar 25, 2019 4:31:39 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's April 2019 Product Release will be deployed to Production environments on Friday, April, 5th 2019 between 9PM and Midnight, US Central Time.

Please review the April Release Notes for details on all the new features and updates which you will have access to following the deployment. We do not anticipate any impact to availability or access during this Product Release.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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[ Resolved ] NA21 | Service Degradation

 POSTED: Mar 18, 2019 11:40:45 AM        Workflow

[UPDATE]  March 21, 2019 at 09:28 CST - Root Cause Analysis (RCA)

Incident:

IM-22191

Description:

SpringCM Instance NA21 Experiencing severe degradation

Timeframe:

09:40AM PST to 12:55PM PST

Impact:

Approximately 25% of SpringCM customers impacted by NA21 Instance Degradation. Customers would have experienced elevated latency / timeouts.

Cause:

The SpringCM operations team identified an issue in the use of a standard maintenance process as the cause of the service downtime in NA21. 

Resolution:

The servers affected by the issue were restored, and the integrity and functionality of the system was verified. Several measures are being taken to avoid the occurrence of similar issues. 


[ UPDATE March 18, 2019 at 14:36 CST ] - The SpringCM Technology Team has resolved the service degradation issue. The problem began around 11:30 CST and was resolved as of 14:00 CST. An RCA is pending for this outage and will be provided when available.

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UAT | Unavailable during routine Maintenance March 24th

 POSTED: Mar 4, 2019 10:31:45 AM        Maintenance, UAT

SpringCM UAT will be unavailable Sunday, March 24th from 8pm - 11pm CDT  in order to perform scheduled maintenance. We apologize for any inconvenience. 

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.

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Changes to Contacting SpringCM Support

 POSTED: Mar 4, 2019 10:26:39 AM        Support

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email success@springcm.com.

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.
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NA11| NA21 | EU11 | EU21 Production Unavailable During February Product Release

 POSTED: Feb 14, 2019 12:54:53 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's February 2019 Product Release will be deployed to the Production environments on Friday, February 22, 2019. As a result, there will be a brief service interruption between 9PM to Midnight US Central Time.

Please review the February Release Notes for details on all the new features and updates which you will have access to following the deployment.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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