DocuSign CLM May 21.4 Product Release: UAT 04/29/2021

 POSTED: Apr 19, 2021 10:00:00 AM        UAT, Product Release, Zero Downtime, 21.4

The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the UAT environment on Thursday, April 29, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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NA21 Scheduled Maintenance – Friday/Saturday April 23-24 2021

 POSTED: Apr 16, 2021 3:00:00 PM        EU21, Scheduled Maintenance

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Friday, April 23rd from 22:00 - 02:00 CT April 24 (03:00 - 07:00 GMT, April 24).

During this time customers on the NA21 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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EU21 Scheduled Maintenance – Friday April 16 2021

 POSTED: Apr 9, 2021 4:00:00 PM        EU21, Scheduled Maintenance

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Friday, April 16th from 15:00 - 19:00 CT April 16 (21:00 - 01:00 GMT, April 16-17).

During this time customers on the EU21 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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[RESOLVED] UAT Workflow Failures

 POSTED: Mar 19, 2021 11:43:52 AM     

[RESOLVED Mar 19 2021 12:48PM CST] The DocuSign Technology team has resolved the service availability issue on the UAT instance.  The incident occurred between 15:03 UTC and 17:01 UTC.  We apologize for the inconvenience this has caused.

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DocuSign CLM April 21.3 Product Release: PROD 04/02/2021

 POSTED: Mar 19, 2021 11:30:59 AM        Production Environment, Product Release, 21.3

The DocuSign CLM and CLM.CM April 21.3 Product Release will be deployed to the EU11, EU21 Production environments on Friday, April 02, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

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DocuSign CLM April 2021 Product Release: UAT 3/18/2021

 POSTED: Mar 8, 2021 12:00:00 PM        UAT, Product Release, 21.3

The DocuSign CLM and CLM.CM April 2021 Product Release will be deployed to the UAT environment on Thursday, March 18, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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[RESOLVED] NA21 | Document Reporting Services Data Latency

 POSTED: Mar 4, 2021 6:20:33 PM        NA21, Reporting Services, Latency

[RESOLVED Mar 5 10:05 CT] The DocuSign/SpringCM Technology team has resolved the performance degradation issue on the NA21 instance.  The issue began at 3/4/2021 8:32:24 PM UTC and ended at 3/5/2021 3:53:58 PM UTC.  A Root Cause Analysis will be posted here as soon as it's available.  

We apologize for any inconvenience this incident has had on customers.

[UPDATE Mar 5, 2021 09:30 CT] The DocuSign/SpringCM Technology team has isolated the performance degradation issue on the NA21 instance and is currently validating potential resolution paths.

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UAT Necessary Maintenance Wednesday, Feb 24 2021

 POSTED: Feb 23, 2021 10:00:00 AM        Mainentance, Downtime, UAT

The DocuSign CLM/SpringCM Technology Team will be conducting maintenance beginning Wednesday evening, 02/24/21 from 20:00 - Midnight CT.

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DocuSign CLM February 21.2 Product Release: PROD - 2/26/2021

 POSTED: Feb 12, 2021 4:00:00 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21, Zero Downtime, US11, US12, 21.2

The Docusign CLM and CLM.CM February 21.2 Product Release will be deployed to the EU11, EU21 Production environments on Friday, February 26, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

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EU11 Scheduled Maintenance – Friday February 19 2021

 POSTED: Feb 11, 2021 5:00:00 PM        EU11, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, February 19th from 15:00 - 19:00 CT Feb 19 (21:00 - 01:00 GMT, Feb 19-20).

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