UAT | Unavailable during routine maintenance

 POSTED: Sep 14, 2018 10:34:57 AM     

SpringCM UAT will be unavailable Thursday, Septebmer 20th, 8:00pm - 11:00pm CST, in order to perform scheduled maintenance. We apologize for any inconvenience. 

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UAT | Reporting Services unavailable during routine maintenance

 POSTED: Aug 27, 2018 11:36:53 AM        UAT

Some reporting services within SpringCM UAT (NA11) will be unavailable Wednesday, September 5th, 8:00pm - 11:00 CST in order to perform scheduled maintenance. We apologize for any inconvenience.

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[RESOLVED] EU21 | Document creation issue resolved

 POSTED: Aug 16, 2018 6:22:18 AM     

August 16, 2018, at 08:30 CET - The SpringCM Technology Team has resolved the document creation issue on the EU21 instance. The problem began at 08:30 CET and was resolved as of 13:00 CET. During this time, some customers on the EU21 instance were unable to upload or create documents.

Continue reading for root cause analysis.

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Maintenance Alert: SpringCM August Release Schedule

 POSTED: Aug 6, 2018 12:20:23 PM        Maintenance, Product Release

SpringCM's August 2018 Release is coming your way on Friday, August 24th, 2018.  In preparation, the August release will deploy to UAT on Thursday, August 9th from 8PM to 11PM U.S. Central Time.  Be advised that during maintenance windows, the affected environment will be unavailable.

Thursday, August 9th, 2018
8PM - 11PM U.S. Central Time
UAT Environment

Friday, August 24th, 2018
9PM - Midnight U.S. Central Time
Production Environments (NA11, NA21, EU11, EU21)

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Thursday, July 19, 2018 from 8PM-11PM CDT

 POSTED: Jul 18, 2018 1:07:26 PM        Maintenance, Alert, UAT

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Thursday, July 19, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

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[RESOLVED] NA11 | NA21 Intermittent service availability for Workflow Tasks page

 POSTED: Jul 17, 2018 7:58:11 PM        Workflow, NA21

[UPDATE July 19, 2018 at 016:17 CDT] We've identified the root cause of the issue and mitigated the performance degradation affecting some NA11 and NA21 accounts. If you are experiencing any issues, please contact Support.

[UPDATE July 18, 2018 at 04:15 CDT]- The SpringCM Technology Team continues to work on isolating the service availability issue for the tasks page on the NA11 and NA21 instances.  It is highly recommended that users who are experiencing this issue clear their browser's cache, as this has been identified as a successful solution.  Full instructions for updating your browser's cache can be located here.

[UPDATE July 18, 2018 at 08:10 CDT]- The SpringCM Technology Team continues to work on isolating the service availability issue for the tasks page on the NA11 and NA21 instances.

Jul 17, 2018 7:58:11 PM - The SpringCM Technology team is working to resolve a service availability issue on the NA11 and NA21 instances. During this time, some customers may experience the inability to open the Workflow Tasks page.

Until resolved, impacted users are advised to clear browser cache and/or switch browsers.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

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Maintenance Alert: SpringCM July Release - Production Deployment (July 6)

 POSTED: Jul 3, 2018 11:28:36 AM        Maintenance, Product Release

SpringCM's July 2018 Release is coming your way this Friday (July 6th, 2018). The new release will be deployed to the Production Environment on Friday, July 6th from 9PM to Midnight US Central Standard Time.  During the maintenance window, SpringCM's Production environment will be unavailable.

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[RESOLVED] NA11 Production Workflow Execution Delay

 POSTED: Jun 19, 2018 3:55:58 PM        Workflow, NA11

June 20, 2018 at 10:00 AM CT - We're happy to report this issue has been resolved. It was determined that an unusually high volume of workflow tasks were being processes unnecessarily. Our operations team aborted the offending processes which allowed performance to resume back to normal.  Please contact support@springcm.com if you require any additional assistance.

June 20, 2018 at 08:00 AM CT - The SpringCM technology team continues to work to resolve slowness in workflow processing. We have taken actions to speed up processing of the workflow queue and have been advised that we should expect to see workflow processes resume to normal performance throughout the morning. We will post another update when full resolution has been confirmed.

 

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[RESOLVED] NA11 | Conga's SpringCM Integration is Down

 POSTED: May 28, 2018 10:31:31 AM        NA11, Conga

5/28/2018 10:20 AM CDT: The SpringCM Technology team has been made aware of an issue impacting customers using Conga’s SpringCM integration.  This integration is only available for customers hosted on the NA11 instance, and is only impacting a very small number of customers. Impacted accounts are currently unable to automatically store Conga generated documents into their SpringCM repositories via Salesforce.

As of Friday, May 25, 2018 at 6:00 PM, we have escalated the issue to Conga and advised them of updates they will need to make to their integration endpoints to resolve this issue.  If you are using Conga’s SpringCM integration, we ask that your administrator open up a support ticket with Conga so they can be made aware of the impact. You can open a ticket on Conga’s support page here.

 

5/29/2018 5:00 PM CDT: The SpringCM Technology team has reported as of 2:00 PM today,  that is issue has been resolved.  We have moved the status of the post to RESOLVED after verifying that customers using the Conga integration are no longer being impacted.

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Thursday, May 17, 2018 from 8PM-11PM CDT

 POSTED: May 16, 2018 12:57:46 PM        Maintenance, Alert, UAT

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Thursday, May 17, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

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