UAT Scheduled Reporting Maintenance Friday, Dec 4 - Sunday, Dec 6

 POSTED: Nov 16, 2020 5:15:00 PM        UAT, Reporting Services, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/4/20 at 21:00 - Sunday 12/6/2020 at 21:00 CT.

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[CANCELLED] Scheduled Reporting Maintenance Friday, Dec 11 - Sunday, Dec 13

 POSTED: Nov 16, 2020 5:15:00 PM        Production, Reporting Services, Scheduled Maintenance

[UPDATE 11/24/2020 13:25 CT] The DocuSign CLM/SpringCM Technology Team has cancelled this maintenance event and will reschedule at a future date in 2021. We apologize for any inconvenience

[POSTED] 11/16/2020 17:15 CTThe DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/11/20 at 21:00 - Sunday, 12/13/20 at 21:00 CT .

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NA11 Scheduled Maintenance Beginning Saturday, 11/21/2020

 POSTED: Nov 16, 2020 5:00:00 PM        Downtime, NA11, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, November 21st at 22:00 - 03:00 CT Nov 22 (04:00 - 09:00 GMT, Nov 22).

During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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DocuSign CLM December 20.9 Product Release: PROD - 12/4/2020

 POSTED: Nov 16, 2020 10:05:35 AM        Production Environment, Product Release, Zero Downtime, 20.9

The Docusign CLM and CLM.CM December 20.9 Product Release will be deployed to the EU11, EU21 Production environments on Friday, December 4, 2020 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

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NA21 Scheduled Maintenance Saturday, 11/14/2020

 POSTED: Nov 7, 2020 8:00:00 AM        Downtime, NA21, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, November 14th at 22:00 - 01:00 CT (04:00 - 07:00 GMT, Nov 15 2020).

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DocuSign CLM December 20.9 Product Release: UAT 11/19/2020

 POSTED: Nov 2, 2020 5:00:00 PM        UAT, Product Release, Zero Downtime, 20.9

The DocuSign CLM and CLM.CM December 20.9 Product Release will be deployed to the UAT environment on Thursday, November 19, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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UAT | Scheduled Maintenance Thursday, 10/29/2020

 POSTED: Oct 16, 2020 5:00:00 PM        Maintenance, UAT, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, October 29th at 20:00 - Midnight CDT (01:00 - 05:00 GMT, Oct 30 2020).

During this time customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may experience reporting and reporting services to be unavailable during the maintenance window.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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DocuSign CLM October 20.8 Product Release: PROD - 10/23/2020

 POSTED: Oct 14, 2020 5:00:00 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21, 20.8, US11, US12

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the 
DocuSign Support Center.

Please contact 
Technical Support if you have any questions.

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[RESOLVED] UAT | Workflow Failures and Designer Errors

 POSTED: Oct 14, 2020 6:54:45 AM        Workflow, UAT, Workflow Designer, Bug Fixes

[RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.  The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.  

We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed.

Again, apologies for the inconvenience.  If you continue to see any issues related to this, please reach out to DocuSign CLM Technical Support.  

[UPDATE, October 14, 2020 at 09:50AM CST] - The DocuSign/SpringCM Technology team continues to work on isolating and resolving the bug in the UAT instance impacting customer workflows.  We apologize for the inconvenience and anticipate a resolution soon.  

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US11 | US12 Scheduled Maintenance Saturday 10/17 & 10/24

 POSTED: Oct 6, 2020 2:25:56 PM        Downtime, Scheduled Maintenance, US11, US12

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance on the following dates:

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