NA11|NA21|EU11|EU21 - DocuSign CLM April 20.3 Product Release 04/03/20 - PRODUCTION

 POSTED: Mar 23, 2020 6:00:00 AM        Production, Product Release, Zero Downtime, 20.3

The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.

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UAT Maintenance 3/28/20

 POSTED: Mar 18, 2020 2:17:09 PM        Maintenance, UAT, SSL

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the UAT environment on 3/28/20.

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DocuSign CLM April 20.3 Product Release 03/19/20 - UAT

 POSTED: Mar 9, 2020 6:00:00 AM        UAT, Product Release, Zero Downtime, 20.3

The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the UAT environment on Thursday, March 19, 2020 between 8:00 PM and 11:00 PM, US Central Time.

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[RESOLVED] NA21 | Intermittent REST API Initiated Workflow Error

 POSTED: Feb 27, 2020 10:18:33 AM        Workflow, NA21, API, Intermittent

[ROOT CAUSE ANALYSIS]  

Description:

NA21 environment: Intermittent Errors when attempting to start workflow via API

Timeframe:

11:47am PT 22nd Feb 2020 to 9:30pm PT 27th Feb 2020

Impact:

Customers experienced intermittent errors when initiating a workflow via the REST API

Cause:

A planned network configuration change caused frames to be intermittently lost.

Resolution:

Networking configuration was corrected.

 

[RESOLVED February 27th 23:24 CST] The DocuSign CLM/SpringCM Technology team resolved the intermittent issue on the NA21 instance and will be providing further details and a root cause analysis in the near future.  We apologize for any inconvenience. This incident began at 11:47am Feb 22 and ended 21:30pm Feb 27th.

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NA21 DocuSign CLM Maintenance Immediately Following Feb 20.2 Production Release

 POSTED: Feb 18, 2020 10:18:53 AM        Maintenance, NA21, 20.2

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DocuSign CLM NA11|NA21|EU11|EU21 Unavailable During Product Release: 02/21/2020 – PRODUCTION - February 20.2 Release

 POSTED: Feb 12, 2020 8:00:00 AM        Downtime, Production, Product Release, 20.2

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DocuSign CLM UAT Unavailable During Product Release: 02/11/2020 – UAT - February 20.2 Release

 POSTED: Feb 7, 2020 2:04:29 PM        Downtime, UAT, Product Release, 20.2

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[RESOLVED] EU11| Service Availability Issue

 POSTED: Jan 31, 2020 11:56:24 AM        Workflow, Service Interruption, EU11

[RESOLVED] Jan 31, 2020 16:47 CST  The SpringCM Technology team resolved a service availability issue on the backend of the EU11 instance.  The issue lasted from approximately 1/31/20 at 10:09 to 10:47 CST. 

During this time, customers may have experienced inability to access the application and delays in processing workflow actions. We apologize for the inconvenience.  

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DocuSign CLM Product Release: 01/24/2020 – NA11 | NA21 | EU11 | EU21 - January 20.1 Release

 POSTED: Jan 17, 2020 8:17:56 AM        Production, Product Release, Zero Downtime, 20.1

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[RESOLVED] NA11 Latency When Searching for Newly Added Documents

 POSTED: Jan 15, 2020 8:24:53 AM        Search, NA11, Latency

[RESOLVED] Jan 16, 2020 16:47 CST] The SpringCM Technology team resolved the performance degradation issue on the backend of the NA11 instance.  The issue lasted from approximately 1/15/20 at 02:04 to 14:00 CST.  We apologize for the inconvenience.

[POSTED Jan 15, 2020 08:24 CST] The SpringCM Technology team is working to resolve a performance degradation issue on the backend of the NA11 instance.

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