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NA11 |  Workflow Performance Degradation [RESOLVED]

 POSTED: Feb 21, 2017 4:01:06 AM     


As of 4:30am CST, workflow performance has been restored. A fault occured in the web UI tier of the platform that caused some users on NA11 to receive Reference Error ID messages when access the Process Monitor and Workflow Inbox.  A root cause investigation is underway to determine how to mitigate similar incidents in the future.

We apologize for any inconvenience and thank you for your patience.



Operations is investigating reports of Workflow degradation on NA11. Users have reported intermittent reference id errors when attempted to access Workflow items via the Process Monitor or system notification links. Work is currently underway to restore Workflow back to good health as quickly as possible. Additional updates will be posted as details become available. We appreciate your patience and apologize for any inconvenience.

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TLS Upgrade in March (Impacts Sync, Edit Scan for Windows, Browser, API and Call Out Integrations)

 POSTED: Feb 10, 2017 3:49:31 PM        Scan, Business Sync, Alert, TLS

SpringCM will be disabling TLS 1.0 in conjunction with our next product release on March 10, 2017.

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[RESOLVED] UAT Environment - Performance Degradation

 POSTED: Feb 9, 2017 3:07:24 PM     

February 9, 2017, 03:30 CST - Performance degradation in SpringCM's UAT Environment has been resolved. Users had been experiencing intermittent issues with login, page loading, upload / download and other document actions. 

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[RESOLVED] SpringCM Login Page Unavailable (NA11 and NA21)

 POSTED: Feb 7, 2017 11:04:19 AM     

February 7, 2017, 12:25PM CST - The intermittent issues with SpringCM login are now resolved, but we are monitoring performance should there be any recurrence. Our operations team is investigating the root cause of the issue. 

We apologize for you inconvenience, and thank you for your patience.

The SpringCM Customer Success Team

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NA11 |  Performance Degradation

 POSTED: Feb 2, 2017 2:56:42 PM     

February 2, 2017, 14:55 CST - Intermittent issues exist for a segment of NA11 customers when connecting to documents residing in our storage tier.. During this time, customers may experience a degradation in the ability to upload or download documents via workflow. Operations is aware and actively working to move this repository to a more resilient storage environment.

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Alert: TLS Encryption Protocol Standards Changing - March 2017

 POSTED: Jan 24, 2017 3:48:23 PM     

Please note that on March 10, 2017, SpringCM will disable the TLS 1.0 encryption protocol.  After we disable TLS 1.0, any inbound or outbound connection with SpringCM will need to use the TLS 1.1 or TLS 1.2 encryption protocol.

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Reminder:  January Maintenance Schedule (UAT, Production Environments)

 POSTED: Jan 9, 2017 11:41:44 AM     

1/21/17 Update:  Planned maintenance this evening, originally scheduled to be completed by 12 midnight,  is running a bit long and is now expected to complete by 2:00 AM CST.  We apologize for this inconvenience and appreciate your patience. 


SpringCM has scheduled maintenance events to deploy the SpringCM January 2017 release to our UAT and Production Environments.  Please note the days, times and environments impacted below. 

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SpringCM Platform Email Domain Change Scheduled for January 2017

 POSTED: Dec 9, 2016 10:00:18 AM        Alert, UAT, Production, SpringCM Email Domains

Please note, emails sent from SpringCM's platform will be changing on January 20, 2017.  This means the "from" email address for actions like "Send SpringCM Email" or "Share Link", etc. 

The updated emails are meant to improve email deliverability, as well as to enact stronger security measures. 

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Upcoming SpringCM Maintenance Events (2016 - 2017) for UAT and Production Environments

 POSTED: Oct 31, 2016 10:09:28 AM        Maintenance, Downtime, UAT, Production, Product Release

SpringCM has scheduled several maintenance events related to product releases over the next few months for both the UAT and Production environments. Please note the dates and environments impacted below:

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