EU21 | Scheduled Maintenance Saturday 9/26/20

 POSTED: Sep 21, 2020 8:10:42 AM        Maintenance, Downtime, EU21

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

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DocuSign CLM September 20.7 Product Release: PROD - 9/25/2020

 POSTED: Sep 14, 2020 6:00:00 PM        Production Environment, Product Release, Zero Downtime, 20.7

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the 
DocuSign Support Center.

Please contact 
Technical Support if you have any questions.

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DocuSign CLM September 20.7 Product Release: UAT 9/3/2020

 POSTED: Aug 24, 2020 6:00:00 PM        UAT, Product Release, Zero Downtime, 20.7

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the UAT environment on Thursday, September 3, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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[RESOLVED] NA21 - Service Availability Issue

 POSTED: Jul 31, 2020 2:18:43 PM        NA21, Service Degradation

[ROOT CAUSE ANALYSIS Aug 6, 2020 15:15 CST]

Description:

SEV 1

Timeframe:

7/31 1:12-2:52CT

Impact:

PROD NA21 Customers would've experienced a degradation in response time and possible inability to create or modify a session.  No impact on routine interactions just requiring a session to be verified.

Cause:

A small percentage of the servers responsible for the UI was intermittently timing out on requests that modified session (forms, etc.). All requests that were effectively just viewing pages were largely unaffected, such as all UI interactions within Salesforce.

Resolution:

The servers were isolated and the condition reverted to normal.  

Next Steps:

Investigations of alternative configurations to prevent this in the future are underway.


[RESOLVED Jul 31, 2020 14:52 CST] The SpringCM/DocuSign CLM Technology team has resolved the degradation/service availability issue on the NA21 instance.  We observed that the issue began at 13:12 CST and was resolved at 14:52 CST.

A root cause analysis will be conducted and appended on this Trust Post within the next week.  We apologize for any inconvenience.

[UPDATE Jul 31, 2020 15:00 CST] The SpringCM/DocuSign CLM Technology team continues to make progress with the performance degradation/service availability issues on the NA21 instance.  The team has isolated the source of the degradation and reduced the severity significantly. 

Please check the status of trust.springcm.com frequently for updates regarding this issue as we move closer to resolution.

[POSTED Jul 31, 2020 14:18 CST] The SpringCM/DocuSign CLM Technology team is working to isolate a performance degradation/service availability issue on the application on the NA21 instance. During this time, customers may experience inability to access their account and/or timeouts, etc. We apologize for the inconvenience. 

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NA11|NA21|EU11|EU21 DocuSign CLM August 20.6 Production Product Release 8/7/2020

 POSTED: Jul 27, 2020 5:00:00 PM        Production Environment, Product Release, Zero Downtime, 20.6

The DocuSign CLM and CLM.CM August 20.6 Product Release will be deployed to the Production environment on Friday, August 7th 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

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DocuSign CLM August 20.6 Product Release: UAT Unavailable 7/23/2020

 POSTED: Jul 13, 2020 4:30:00 PM        UAT, Product Release, CLM.CM, CLM.DS, 20.6

The DocuSign CLM and CLM.CM August 20.6 Product Release will be deployed to the UAT environment on Thursday, July 23, 2020 between 8:00 PM and 11:00 PM, US Central Time.

During this period access to the UAT environment will be impacted.  We apologize for any inconvenience.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

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DocuSign Document Management for Salesforce 5.55

 POSTED: Jun 29, 2020 2:00:00 PM        Document Management, Salesforce, DocuSign

DocuSign CLM.CM customers only: The DocuSign Document Management for Salesforce 5.55 release includes important security updates recommended for all Administrators with the SpringCM package installed. These updates include better handling of empy/null folder paths and updated Salesforce connectivity API.

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DocuSign CLM June 20.5 Product Release: PROD - 6/26/2020

 POSTED: Jun 15, 2020 8:13:23 AM        Production Environment, Product Release, Zero Downtime, 20.5

The DocuSign CLM and CLM.CM June 20.5 Product Release will be deployed to the PROD environments (NA11, NA21, EU11, EU21) on Friday June 26, 2020 between 21:00 and Midnight, US Central Time.

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DocuSign CLM June 20.5 Product Release: UAT - 06/11/2020

 POSTED: Jun 1, 2020 4:15:49 PM        UAT, Product Release, Zero Downtime, 20.5

The DocuSign CLM and CLM.CM June 20.5 Product Release will be deployed to the UAT environment on Thursday, June 11, 2020 between 8:00 PM and 11:00 PM, US Central Time.

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[RESOLVED] NA11 | Performance Degradation Issue

 POSTED: May 21, 2020 4:52:58 PM        Performance, NA11, CLM.CM, CLM.DS

[RESOLVED] The  DocuSign CLM/SpringCM Technology Team has resolved a performance degradation issue on the NA11 instance. The problem began at 18:24 UTC and was resolved as of 19:44 UTC.  During this window customers on NA11 may have experienced delayed workflow starts, and latency in Doc Launcher and Document Preview.  

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