UAT | Scheduled Maintenance Thursday, 10/29/2020

 POSTED: Oct 16, 2020 5:00:00 PM        Maintenance, UAT, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, October 29th at 20:00 - Midnight CDT (01:00 - 05:00 GMT, Oct 30 2020).

During this time customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may experience reporting and reporting services to be unavailable during the maintenance window.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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DocuSign CLM October 20.8 Product Release: PROD - 10/23/2020

 POSTED: Oct 14, 2020 5:00:00 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21, 20.8, US11, US12

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the 
DocuSign Support Center.

Please contact 
Technical Support if you have any questions.

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[RESOLVED] UAT | Workflow Failures and Designer Errors

 POSTED: Oct 14, 2020 6:54:45 AM        Workflow, UAT, Workflow Designer, Bug Fixes

[RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.  The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.  

We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed.

Again, apologies for the inconvenience.  If you continue to see any issues related to this, please reach out to DocuSign CLM Technical Support.  

[UPDATE, October 14, 2020 at 09:50AM CST] - The DocuSign/SpringCM Technology team continues to work on isolating and resolving the bug in the UAT instance impacting customer workflows.  We apologize for the inconvenience and anticipate a resolution soon.  

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US11 | US12 Scheduled Maintenance Saturday 10/17 & 10/24

 POSTED: Oct 6, 2020 2:25:56 PM        Downtime, Scheduled Maintenance, US11, US12

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance on the following dates:

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DocuSign CLM October 20.8 Product Release: UAT 10/13/2020

 POSTED: Oct 5, 2020 11:25:30 AM        UAT, Product Release, Zero Downtime, 20.8

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the UAT environment on Tuesday, October 13, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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DocuSign Analyzer in CLM available 9/30/20

 POSTED: Sep 30, 2020 9:00:00 AM        CLM Analyzer, Seal

DocuSign Analyzer in CLM is now available for DocuSign CLM and CLM.CM customers.

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EU11 | Scheduled Maintenance Friday 10/2/20

 POSTED: Sep 25, 2020 4:00:00 PM        Maintenance, Downtime, EU11

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2nd at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

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EU21 | Scheduled Maintenance Saturday 9/26/20

 POSTED: Sep 21, 2020 8:10:42 AM        Maintenance, Downtime, EU21

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

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DocuSign CLM September 20.7 Product Release: PROD - 9/25/2020

 POSTED: Sep 14, 2020 6:00:00 PM        Production Environment, Product Release, Zero Downtime, 20.7

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the 
DocuSign Support Center.

Please contact 
Technical Support if you have any questions.

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DocuSign CLM September 20.7 Product Release: UAT 9/3/2020

 POSTED: Aug 24, 2020 6:00:00 PM        UAT, Product Release, Zero Downtime, 20.7

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the UAT environment on Thursday, September 3, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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