On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

DocuSign Trust Center

SSO Certificate Upgrade

 POSTED: Dec 15, 2020 5:51:29 PM        SSO Cert

It was necessary for the DocuSign CLM/SpringCM Technology teams to update the certificate used to sign outgoing SAML requests. This is scheduled to take place between 19:00 and 20:00 CT 12/15/2020. The short timeframe between this notice and the update was necessary given the incident documented in the Trust Post earlier today.

If you are using SSO with DocuSign CLM/SpringCM in your CLM.CM account and your Identity Provider is set to validate the signature on incoming SAML requests, but is not setup to monitor and auto update the certificate via DocuSign CLM/SpringCM's service provider metadata, you may need to upgrade the certificate manually.

This newer certificate differs from the certificates originally scheduled for upgrade on December 11th.

New certificates will be available in Account Preferences in your CLM.CM Account under Admin>Integrations>SAML SSO at the time of upgrade and are also available via public download below.

PRD & UAT Certificates

Please contact DocuSign CLM Technical Support with any questions.