[RESOLVED] NA21 | Service Degradation

 POSTED: Aug 12, 2019 3:48:43 PM        Alert Outage

[RESOLVED] Aug 13, 2019 08:15 CST] The SpringCM Technology team identified and resolved the service availability issue on the NA21 instance on Monday, August 12 at approximately 19:15 CST.   The outage lasted approximately from 13:00 CST to 19:15 CST (6.25 hours).  We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.

[POSTED Aug 12, 2019 15:48 CST] The SpringCM Operations team is working to resolve a service availability issue on the NA21 instance. During this time, customers may experience an inability to access resources or receive an error when loading pages. Please check the status of trust.springcm.com frequently for updates regarding this issue.

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