[ROOT CAUSE ANALYSIS]
Description: |
Spring - Redis Intermittent Connection Failures/Outage |
Timeframe: |
08/12/19 , 12:55 CT to 16:15 CT |
Impact: |
About 10% of (SpringCM) users got errors trying to login and active sessions got redirected to the login page or received a gateway time out. |
Cause: |
During the recent release (Friday) we changed session management platforms. There was an increase in requests to the new platform and unanticipated traffic patterns. |
Resolution: |
Modified the maximum number of clients that can be handled simultaneously |
[RESOLVED] Aug 13, 2019 08:15 CST] The SpringCM Technology team identified and resolved the service availability issue on the NA21 instance on Monday, August 12 at approximately 19:15 CST. The outage lasted approximately from 13:00 CST to 19:15 CST (6.25 hours). We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.