Changes to Contacting SpringCM Support

 POSTED: Mar 4, 2019 10:26:39 AM        Support

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email success@springcm.com.

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.

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