Changes to Contacting SpringCM Support

 POSTED: Mar 4, 2019 10:26:39 AM        Support

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.

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