Scheduled Maintenance - Support Portal

 POSTED: Sep 26, 2019 12:57:52 PM        Mainentance, Support

On Saturday, September 28th from 8am - 7pm CST, the DocuSign/SpringCM Support Center (located at will be unavailable due to scheduled maintenance and upgrades. During this time the following functionalities will be unavailable:

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Changes to the SpringCM Community and Knowledge Base

 POSTED: Jun 26, 2019 9:57:08 AM        Customer Community, Support

SpringCM Community posts and knowledge articles will be migrated to the DocuSign Community on July 10, 2019. After this date, you will only be able to access SpringCM Community content through the DocuSign Community and Support Center.

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Changes to Contacting SpringCM Support

 POSTED: Mar 4, 2019 10:26:39 AM        Support

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.
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