[RESOLVED] NA11|NA21 Service Availability Issue

 POSTED: Jan 13, 2020 3:00:29 PM        Service Outage

Jan 13, 2020 15:20 CST - The SpringCM Technology Team has resolved the service availability issue on the NA11/NA21  instances.  The problem began at approximately 14:45 CST and was resolved at 15:08 CST.  During this time customers may have experienced errors accessing the application, reporting issues on the NA21 instance, as well as other issues that will be identified shortly.  A full Root Cause Analysis will be posted on this site in the coming days.  We apologize for the inconvenience and for any impact this may have caused your organization.

[POSTED Jan 13, 2020 15:00 CST] The SpringCM Technology Team is working to isolate a service availability issue on the application on the NA11 instance as of approximately 2:45 CST. During this time, customers may experience inability to access the application.

We apologize for the inconvenience and will be provided updates frequently to trust.springcm.com.

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