POSTED: May 16, 2020 3:37:13 AM
UAT,
EU11,
EU21,
Service Outage,
Latency,
CLM.CM,
CLM.DS
[RESOLVED May 16, 2020 05:47 CDT] -The DocuSign CLM/SpringCM Technology team has resolved the service availability issue on the EU11/EU21 instances. The problem began at 00:00 CDT and was resolved at 05:47 CDT.
The intermittent slowness in UAT has been reduced but is not currently completely resolved. Please check the status of trust.springcm.com frequently for updates regarding this issue.
POSTED: Jan 13, 2020 3:00:29 PM
Service Outage
Jan 13, 2020 15:20 CST - The SpringCM Technology Team has resolved the service availability issue on the NA11/NA21 instances. The problem began at approximately 14:45 CST and was resolved at 15:08 CST. During this time customers may have experienced errors accessing the application, reporting issues on the NA21 instance, as well as other issues that will be identified shortly. A full Root Cause Analysis will be posted on this site in the coming days. We apologize for the inconvenience and for any impact this may have caused your organization.
[POSTED Jan 13, 2020 15:00 CST] The SpringCM Technology Team is working to isolate a service availability issue on the application on the NA11 instance as of approximately 2:45 CST. During this time, customers may experience inability to access the application.
POSTED: Nov 11, 2019 11:45:37 AM
NA21,
Service Outage
POSTED: Oct 14, 2019 11:25:43 AM
Production,
NA21,
Service Outage
[ROOT CAUSE ANALYSIS]
|
Description: |
NA21 Environment Performance Degredation |
|
Timeframe: |
2019-10-14 , 08:22AM CT to 08:54AM CT |
|
Impact: |
Customers experienced slowness or timeout while navigating SpringCM |
|
Cause: |
An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance. |
|
Resolution: |
Once the snapshot generation finished performance returned to normal. We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation. |
[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.
POSTED: Sep 18, 2019 9:49:15 AM
UAT,
Service Outage
[RESOLVED Sept 18, 2019 12:05 CST] The SpringCM Technology Team has resolved the service availability issue on the UAT instance. The problem began at approximately 09:38 AM CST and was confirmed resolved at 12:02 PM CST. We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.
[UPDATE Sept 18, 2019, 12:00 CST] The SpringCM Technology Team has made significant progress on resolving the service availability issue on the UAT instance. We anticipate resolution shortly.
[UPDATE Sept 18 2019, 11:00 CST] The SpringCM Technology Team continues to work on isolating the service availability issue on the UAT instance. We apologize for the inconvenience and will be updating Trust hourly until resolved.
[POSTED Sept 18 2019, 9:49:15 CST] The SpringCM Technology Team is working to isolate a service availability issue on the UAT instance. At this time, customers may not be able to access their SpringCM UAT environment.
