On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

DocuSign Trust Center



DocuSign CLM January 22.1 Product Release: UAT 12/9/2021

 POSTED: Nov 29, 2021 5:00:00 PM        UAT, Product Release, 22.1

The DocuSign CLM and CLM.CM January 22.1 Product Release will be deployed to the UAT environment on Thursday, December 9, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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[UPDATE] EU|NA|UAT|US DocuSign CLM Operations Maintenance

 POSTED: Oct 7, 2021 2:30:00 PM        Mainentance, Production Environment, UAT, NA21, NA11, EU11, EU21, US11, US12

[UPDATED Oct 8, 2021, 22:45 CDT] 

EU 11 EU 21 PRODUCTION ENVIRONMENT

The CLM Operations team has extended this maintenance to end at 3:30 UTC (10:30 pm CDT) Sat Oct 9th, 2021 (Friday Oct 8th, 2021 CDT). During this time, there may be some periods where the CLM application is degraded.

 

[POSTED Oct 7 2021, 14:30 CDT] The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded.  We apologize for the short notice for this announcement and any impact this may have on your accounts.

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DocuSign CLM November 21.8 Product Release: UAT 10/21/2021

 POSTED: Oct 4, 2021 4:18:40 PM        UAT, 21.8 Product Release

The DocuSign CLM and CLM.CM November 21.8 Product Release will be deployed to the UAT environment on Thursday, October 21, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.

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DocuSign CLM August 21.7 Product Release: UAT 9/2/2021

 POSTED: Aug 23, 2021 12:26:08 PM        UAT, Product Release, CLM, 21.7

The DocuSign CLM and CLM.CM August 21.7 Product Release will be deployed to the UAT environment on Thursday, September 2, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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NA11 UAT Public IP Subnet Change - Brief Inaccessibility to UAT

 POSTED: Aug 16, 2021 9:00:00 AM        UAT, IP Address Change

On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment.

As part of this change we will be migrating the NA11 UAT environment over to DocuSign’s core backbone for internet access on August 20th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA11 UAT lasting for about 3-5mins. The change involves updating all customer facing IP addresses for UAT from 69.25.244.0/24 to 209.112.106.0/24.

Please contact DocuSign CLM Technical Support with any questions.

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CLM NA11 Public IP Subnet Change

 POSTED: Aug 10, 2021 4:00:00 PM        Production Environment, UAT, NA11, CLM, IP Address Change

On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment from 69.25.244.0/24 to 209.112.106.0/24.

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DocuSign CLM Month 21.6 Product Release: UAT 7/22/2021

 POSTED: Jul 12, 2021 1:50:07 PM        UAT, Product Release

The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the UAT environment on Thursday, July 22, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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[RESOLVED] UAT/Demo | Performance Degradation (Second Incident 6/22/2021)

 POSTED: Jun 22, 2021 12:05:42 PM        Performance, UAT, Service Degradation

[RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  

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[RESOLVED] UAT/Demo | Performance Degradation

 POSTED: Jun 22, 2021 8:55:30 AM        Performance, UAT, Service Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

[UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

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DocuSign CLM June 21.5 Product Release: UAT 06/10/2021

 POSTED: May 27, 2021 6:30:00 PM        UAT, Product Release, CLM

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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