[RESOLVED] UAT/Demo | Performance Degradation (Second Incident 6/22/2021)

 POSTED: Jun 22, 2021 12:05:42 PM        Performance, UAT, Service Degradation

[RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  

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[RESOLVED] UAT/Demo | Performance Degradation

 POSTED: Jun 22, 2021 8:55:30 AM        Performance, UAT, Service Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

[UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

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DocuSign CLM June 21.5 Product Release: UAT 06/10/2021

 POSTED: May 27, 2021 6:30:00 PM        UAT, Product Release, CLM

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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DocuSign CLM May 21.4 Product Release: UAT 04/29/2021

 POSTED: Apr 19, 2021 10:00:00 AM        UAT, Product Release, Zero Downtime, 21.4

The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the UAT environment on Thursday, April 29, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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DocuSign CLM April 2021 Product Release: UAT 3/18/2021

 POSTED: Mar 8, 2021 12:00:00 PM        UAT, Product Release, 21.3

The DocuSign CLM and CLM.CM April 2021 Product Release will be deployed to the UAT environment on Thursday, March 18, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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UAT Necessary Maintenance Wednesday, Feb 24 2021

 POSTED: Feb 23, 2021 10:00:00 AM        Mainentance, Downtime, UAT

The DocuSign CLM/SpringCM Technology Team will be conducting maintenance beginning Wednesday evening, 02/24/21 from 20:00 - Midnight CT.

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DocuSign CLM February 21.2 Product Release: UAT 2/11/2021

 POSTED: Jan 25, 2021 7:30:00 AM        UAT, Product Release, CLM, 21.2

The DocuSign CLM and CLM.CM February 21.2 Product Release will be deployed to the UAT environment on Thursday, February 11, 2021 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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[Updated] DocuSign CLM January 21.1 Product Release: UAT 1/7/2021

 POSTED: Dec 18, 2020 5:00:00 PM        UAT, Product Release, 21.1

[UPDATED Dec 22, 2020 9:00 AM] The DocuSign CLM and CLM.CM January 21.1 Product Release date has been changed. The January 21.1 product release will be deployed to the UAT environment on Thursday, January 7, 2021 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.


[POSTED: Dec 18, 2020 5:00:00 PM] The DocuSign CLM and CLM.CM January 21.1 Product Release will be deployed to the UAT environment on Tuesday, January 5, 2021 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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UAT Scheduled Reporting Maintenance Friday, Dec 4 - Sunday, Dec 6

 POSTED: Nov 16, 2020 5:15:00 PM        UAT, Reporting Services, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/4/20 at 21:00 - Sunday 12/6/2020 at 21:00 CT.

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DocuSign CLM December 20.9 Product Release: UAT 11/19/2020

 POSTED: Nov 2, 2020 5:00:00 PM        UAT, Product Release, Zero Downtime, 20.9

The DocuSign CLM and CLM.CM December 20.9 Product Release will be deployed to the UAT environment on Thursday, November 19, 2020 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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