On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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[RESOLVED] UAT/Demo | Performance Degradation

 POSTED: Jun 22, 2021 8:55:30 AM        Performance, UAT, Service Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

[UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED June 22, 2021 08:55 CDT] The DocuSign CLM Technology team is working to isolate a performance degradation issue on the UAT instance.

During this time customers may experience inability to access the UAT environment. We apologize for the inconvenience.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

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