[UPDATE] NA11 | NA21 | EU11 | EU21 - Production August 19.6 Product Release

 POSTED: Jul 22, 2019 3:30:16 PM        NA21, NA11, Product Release, EU11, EU21

[UPDATE July 25, 2019] - The Production environment will be unavailable during this product release, from Friday, August 9, 9PM - Midnight US Central Time.  We inadvertently reported in the original trust post that we did not anticipate any impact to availability.  We apologize for any inconvenience.

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[RESOLVED] NA11 | NA21 | EU11 | EU21 - Document Generation Performance

 POSTED: Jul 3, 2019 12:33:50 PM        NA21, NA11, Document Creation

Root Cause Analysis:

Description:

Data Inconsistency in NA11, NA21, EU11, EU21

Timeframe:

2019-07-03 12:00PM CDT to 2019-07-04 5:30PM CDT

Impact:

Customers may have experienced inability to generate new documents via the Document Generation feature.

Cause:

A change to distributed database replication settings caused some database replicas not to have the data they needed.

Resolution:

A hotfix was deployed to increase database query consistency levels so clients always get the most current data from the database, and data inconsistencies were repaired.

Next Steps:

We are searching out other queries which may benefit from increasing database query consistency levels, and we're developing a less disruptive procedure for modifying database replication settings.

[UPDATED:  Jul 8, 2019 8:11 AM] -  In addition to the issues experienced on NA11 and NA21 on July 3, the EU11 and EU21 Production environments experienced the same service availability issues on July 4 from approximately 10:00 AM to 6:00 PM CST.  The SpringCM Technology Team isolated and repaired the service availability issue in that time.

[RESOLVED:  Jul 3, 2019 7:06 PM]  The SpringCM Technology Team has isolated and repaired the service availability issue on the NA11 and NA21 instances.  The problem began at approximately 12:20 PM CST and was resolved by 6:06 PMCST.  We apologize for the inconvenience and will be providing a root cause analysis of the issue in a near future.

[UPDATE: Jul 3, 2019 3:52:00 PM] - The SpringCM Technology Team continues to work on isolating the service availability issue on the NA11 and NA21 instances. Please check the status of trust.springcm.com for updates regarding this issue.

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NA11 | NA21 | EU11 | EU21 June 19.5 Product Release

 POSTED: Jun 6, 2019 11:25:07 AM        Production Environment, NA21, NA11, Product Release, EU11, EU21

SpringCM's June 2019 Product Release will be deployed to the Production environments on Friday, June 28th 2019 between 9PM and Midnight, US Central Time.

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NA11 | NA 21 | EU 11 | EU 21 Production Unavailable during May (19.4) Product Release

 POSTED: May 6, 2019 3:25:24 PM        Downtime, NA21, NA11, New Release, Product Release, EU11, EU21

SpringCM Production accounts will be unavailable Friday, May 17th from 9pm - 12am CDT for the 19.4 Product release. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.docusign.com/ if you have any questions.
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NA11| NA21 | EU11 | EU21 Production April 19.3 Product Release

 POSTED: Mar 25, 2019 4:31:39 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's April 2019 Product Release will be deployed to Production environments on Friday, April, 5th 2019 between 9PM and Midnight, US Central Time.

Please review the April Release Notes for details on all the new features and updates which you will have access to following the deployment. We do not anticipate any impact to availability or access during this Product Release.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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NA11| NA21 | EU11 | EU21 Production Unavailable During February Product Release

 POSTED: Feb 14, 2019 12:54:53 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's February 2019 Product Release will be deployed to the Production environments on Friday, February 22, 2019. As a result, there will be a brief service interruption between 9PM to Midnight US Central Time.

Please review the February Release Notes for details on all the new features and updates which you will have access to following the deployment.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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REMINDER | PROD NA11, NA21, EU11, EU21 | Unavailable during 19.1 Product Release

 POSTED: Jan 18, 2019 1:01:01 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21

REMINDER: SpringCM Production accounts will be unavailable tonight Friday, January 18th 9pm - 12am CDT for the 19.1 Product release. We apologize for any inconvenience.

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[ANNOUNCEMENT] | NA11| UAT Maintenance Scheduled for Tuesday, November 20, 2018 from 8PM-11PM CST

 POSTED: Nov 13, 2018 4:15:26 PM        Maintenance, UAT, NA11

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Tuesday, November 20, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.
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[RESOLVED] NA11 Production Workflow Execution Delay

 POSTED: Jun 19, 2018 3:55:58 PM        Workflow, NA11

June 20, 2018 at 10:00 AM CT - We're happy to report this issue has been resolved. It was determined that an unusually high volume of workflow tasks were being processes unnecessarily. Our operations team aborted the offending processes which allowed performance to resume back to normal.  Please contact support@springcm.com if you require any additional assistance.

June 20, 2018 at 08:00 AM CT - The SpringCM technology team continues to work to resolve slowness in workflow processing. We have taken actions to speed up processing of the workflow queue and have been advised that we should expect to see workflow processes resume to normal performance throughout the morning. We will post another update when full resolution has been confirmed.

 

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[RESOLVED] NA11 | Conga's SpringCM Integration is Down

 POSTED: May 28, 2018 10:31:31 AM        NA11, Conga

5/28/2018 10:20 AM CDT: The SpringCM Technology team has been made aware of an issue impacting customers using Conga’s SpringCM integration.  This integration is only available for customers hosted on the NA11 instance, and is only impacting a very small number of customers. Impacted accounts are currently unable to automatically store Conga generated documents into their SpringCM repositories via Salesforce.

As of Friday, May 25, 2018 at 6:00 PM, we have escalated the issue to Conga and advised them of updates they will need to make to their integration endpoints to resolve this issue.  If you are using Conga’s SpringCM integration, we ask that your administrator open up a support ticket with Conga so they can be made aware of the impact. You can open a ticket on Conga’s support page here.

 

5/29/2018 5:00 PM CDT: The SpringCM Technology team has reported as of 2:00 PM today,  that is issue has been resolved.  We have moved the status of the post to RESOLVED after verifying that customers using the Conga integration are no longer being impacted.

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