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[RESOLVED] NA11 | Production Delays in Processing Workflow Actions

 POSTED: Apr 20, 2018 8:05:39 AM        Workflow, NA11

4/20/2018 9:35 pm CDT: The SpringCM Technology team has resolved both the performance degradation issue as well as the issue with legacy workflow reports, which are now available for all customers on NA11 Production.  Please check the status of trust.springcm.com frequently for updates regarding the root cause of this issue.

4/20/2018 9:15 am CDT : The SpringCM Technology team has resolved the performance degradation issue on our workflow engine and all customers on NA11 (Production) should no longer be experiencing timeout issue when accessing the workflow page. 

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[RESOLVED] NA11, NA21 Production Workflow Execution Delay

 POSTED: Feb 1, 2018 11:06:24 AM        Workflow, NA21, NA11

February 2, 2018 08:00AM CT - The workflow queues returned normal to normal at approximately 5:30pm CT on Thursday, February 1, 2018.

We have detected an abnormal increase in workflow volume that is resulting in intermittent workflow delays starting between approximately 9am and 10am CT. At present time the engineers have addressed the degradation in workflow execution and we anticipate the workflow queues to return back to normal shortly.

Our engineering team is currently investigating the root cause of the issue and will provide another update.

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