[RESOLVED] NA21 | Intermittent REST API Initiated Workflow Error

 POSTED: Feb 27, 2020 10:18:33 AM        Workflow, NA21, API, Intermittent

[ROOT CAUSE ANALYSIS]  

Description:

NA21 environment: Intermittent Errors when attempting to start workflow via API

Timeframe:

11:47am PT 22nd Feb 2020 to 9:30pm PT 27th Feb 2020

Impact:

Customers experienced intermittent errors when initiating a workflow via the REST API

Cause:

A planned network configuration change caused frames to be intermittently lost.

Resolution:

Networking configuration was corrected.

 

[RESOLVED February 27th 23:24 CST] The DocuSign CLM/SpringCM Technology team resolved the intermittent issue on the NA21 instance and will be providing further details and a root cause analysis in the near future.  We apologize for any inconvenience. This incident began at 11:47am Feb 22 and ended 21:30pm Feb 27th.

[POSTED February 27th 2020 10:18:33 CST] The DocuSign CLM/SpringCM Technology team is working to resolve an intermittent issue on the backend on the NA21 instance. During this time, customers on NA21 may experience failure to connect or initiate workflows via REST API calls. Please check the status of trust.springcm.com for updates regarding this issue.

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