POSTED: Feb 27, 2020 10:18:33 AM
[ROOT CAUSE ANALYSIS]
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Description: |
NA21 environment: Intermittent Errors when attempting to start workflow via API |
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Timeframe: |
11:47am PT 22nd Feb 2020 to 9:30pm PT 27th Feb 2020 |
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Impact: |
Customers experienced intermittent errors when initiating a workflow via the REST API |
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Cause: |
A planned network configuration change caused frames to be intermittently lost. |
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Resolution: |
Networking configuration was corrected. |
[RESOLVED February 27th 23:24 CST] The DocuSign CLM/SpringCM Technology team resolved the intermittent issue on the NA21 instance and will be providing further details and a root cause analysis in the near future. We apologize for any inconvenience. This incident began at 11:47am Feb 22 and ended 21:30pm Feb 27th.
