[ UPDATE January 2, 2019 at 14:17 CST ] - The SpringCM Technology Team has resolved the performance degradation issue. The problem began around 13:40 CST and was resolved as of 14:00 CST.
The SpringCM Technology team is working to resolve a performance degradation issue in both Production and UAT environments. During this time, customers may experience issues with document previews and logging in through login or loginuat.springcm.com.
Please check the status of trust.springcm.com frequently for updates regarding this issue.