[UPDATE November 29 at 16:30 CST]- The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance. The problem began at 10:00 AM CDT and was resolved as of 3:03 PM CDT.  

Available diagnostic data indicates the cause to be related to a memory resource contention issue on the servers responsible for workflow processing. The contention issue affected performance of workflows on NA21 during this period. Our technology team has addressed the cause of the contention to ensure that this will not happen again.  We apologize for any inconvenience.

[UPDATE November 29, 2018 12:22:56 PM CDT] The SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, customers may experience workflow latency.

Please check the status of trust.springcm.com frequently for updates regarding this issue.