The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, December 12th at 22:00 - 02:00 CT Dec 12 (04:00 - 08:00 GMT, Dec 12).

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, November 21st at 22:00 - 03:00 CT Nov 22 (04:00 - 09:00 GMT, Nov 22).

During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

[RESOLVED] The  DocuSign CLM/SpringCM Technology Team has resolved a performance degradation issue on the NA11 instance. The problem began at 18:24 UTC and was resolved as of 19:44 UTC.  During this window customers on NA11 may have experienced delayed workflow starts, and latency in Doc Launcher and Document Preview.  

DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.

[POSTED May 7 2020 13:20]  The DocuSign CLM/SpringCM Technology Team is cancelling this planned maintenance until further notice.  There will be no impact to NA11 & NA21 accounts during the time previously stated.

[POSTED Apr 27 2020 08:17] The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, May 9th from 21:00 CDT to 24:00 CDT. 

[RESOLVED] Jan 16, 2020 16:47 CST] The SpringCM Technology team resolved the performance degradation issue on the backend of the NA11 instance.  The issue lasted from approximately 1/15/20 at 02:04 to 14:00 CST.  We apologize for the inconvenience.

[POSTED Jan 15, 2020 08:24 CST] The SpringCM Technology team is working to resolve a performance degradation issue on the backend of the NA11 instance.

[UPDATE Nov 25, 16:16 CST] The SpringCM Technology Team has pushed the resolution the UAT environment as well, so all customers reporting issues with File It should be resolved in all environments.

A full Root Cause Analysis will be posted to this Trust Post in the coming weeks.

If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 23, 08:02 CST] The SpringCM Technology Team would like to provide an update that the resolution provided on Nov 22nd was applied to the Production NA11, NA21, EU11, EU21 environments.  The resolution has been scheduled to be applied to the UAT environment on Monday, Nov 25th, 2019.  Another update will be provided once this is complete.  Thank you for your patience and we apologize for any inconvenience.

[RESOLVED Nov 22, 2019 16:34 CST] The SpringCM Technology Team has resolved the issue with the SpringCM File It Widget not rendering correctly within Salesforce.  We apologize for the inconvenience and will be publishing the root cause analysis here in the coming weeks.  If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 22, 2019 12:08 CST] The SpringCM Technology Team has isolated the issue and is working to resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[UPDATE Nov 22, 2019 08:24 CST] The SpringCM Technology Team continues to work to isolate and resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[POSTED Nov 21, 2019 12:35 CST] The SpringCM Technology Team is working to isolate an issue with the File It widget for all instances (NA11, NA21, EU11, EU21, UAT). Customers impacted will see the widget as being blank and will not be able to load folders or documents within the widget. Customers will still be able to view all applicable documents within their SpringCM account.

SpringCM Production accounts will be unavailable Friday, November 1 from 9pm to Midnight CDT for the 19.8 Product release. We apologize for any inconvenience.