On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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[UPDATED] NA21 Public IP Subnet Change - Brief Inaccessibility to PROD

 POSTED: Nov 4, 2021 10:00:00 AM        Production Environment, Maintenance, NA21

[UPDATED NOV 12, 20:35 CST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com for more information).  The old subnet (69.79.142.0/24) will remain active until a new maintenance window can be scheduled.  We apologize for any inconvenience.

Please contact DocuSign CLM Technical Support with any questions.

[POSTED NOV 4, 10:00 CDT] On Friday, Nov 12th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA21 PRODUCTION environment.

As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on November 12th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.

The change involves updating all customer facing IP addresses for Production from 69.79.142.0/24 to 209.112.107.0/25.

Customers on these instances who are currently allowlisting 69.79.142.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.107.0/25) or they may encounter issues accessing their environments on the respective dates.

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NA11 Scheduled Maintenance Beginning Saturday, 12/12/2020

 POSTED: Dec 4, 2020 5:00:00 PM        Maintenance, NA11

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, December 12th at 22:00 - 02:00 CT Dec 12 (04:00 - 08:00 GMT, Dec 12).

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UAT | Scheduled Maintenance Thursday, 10/29/2020

 POSTED: Oct 16, 2020 5:00:00 PM        Maintenance, UAT, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, October 29th at 20:00 - Midnight CDT (01:00 - 05:00 GMT, Oct 30 2020).

During this time customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may experience reporting and reporting services to be unavailable during the maintenance window.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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EU11 | Scheduled Maintenance Friday 10/2/20

 POSTED: Sep 25, 2020 4:00:00 PM        Maintenance, Downtime, EU11

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2nd at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

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EU21 | Scheduled Maintenance Saturday 9/26/20

 POSTED: Sep 21, 2020 8:10:42 AM        Maintenance, Downtime, EU21

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Saturday, September 26 at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

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[CANCELLED] NA11 | NA21 Scheduled Maintenance 5/9/2020

 POSTED: Apr 27, 2020 8:17:32 AM        Maintenance, Downtime, NA21, NA11

[POSTED May 7 2020 13:20]  The DocuSign CLM/SpringCM Technology Team is cancelling this planned maintenance until further notice.  There will be no impact to NA11 & NA21 accounts during the time previously stated.

[POSTED Apr 27 2020 08:17] The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, May 9th from 21:00 CDT to 24:00 CDT. 

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NA21 Scheduled Maintenance 4/24/20 - 4/26/20

 POSTED: Apr 16, 2020 3:56:21 PM        Business Sync, Maintenance, NA21, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, April 24th at  21:00 CDT and ending Sunday, April 26th at 19:00 CDT at the latest.

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PROD Security Maintenance 4/18/2020

 POSTED: Apr 8, 2020 10:58:29 AM        Maintenance, Production

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.

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UAT Maintenance 3/28/20

 POSTED: Mar 18, 2020 2:17:09 PM        Maintenance, UAT, SSL

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the UAT environment on 3/28/20.

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NA21 DocuSign CLM Maintenance Immediately Following Feb 20.2 Production Release

 POSTED: Feb 18, 2020 10:18:53 AM        Maintenance, NA21, 20.2

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