[RESOLVED May 25, 04:10 UTC] The DocuSign Technology Team has resolved the performance degradation issue and as of May 24, 04:10 UTC all database services have processed their respective queues and data is being distributed to reporting as expected. 

We apologize for the inconvenience and will be posting a Root Cause Analysis within the next 48 hours.

[UPDATED May 24, 2021 14:40 CDT] The DocuSign Technology Team has isolated and repaired the performance degradation issue on the database tier on the NA21 instance.  However, it will take time before this is considered resolved as services will need to process all data submitted since the incident began.   We expect data sent to reporting to be back to normal shortly.

 Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED May 24, 2021 12:10 PM CDT] The DocuSign Technology Team is working to isolate a performance degradation issue on the database tier on the NA21 instance. The problem began at 05/24/20219:24 CST. During this time, a limited number of NA21 customers may experience delays in data being reflected in reporting services. 

[RESOLVED Mar 5 10:05 CT] The DocuSign/SpringCM Technology team has resolved the performance degradation issue on the NA21 instance.  The issue began at 3/4/2021 8:32:24 PM UTC and ended at 3/5/2021 3:53:58 PM UTC.  A Root Cause Analysis will be posted here as soon as it's available.  

We apologize for any inconvenience this incident has had on customers.

[UPDATE Mar 5, 2021 09:30 CT] The DocuSign/SpringCM Technology team has isolated the performance degradation issue on the NA21 instance and is currently validating potential resolution paths.

The DocuSign CLM/SpringCM Technology Teams will be conducting necessary reporting maintenance beginning Saturday, January 9th starting at 08:00 CT (14:00 UTC) to Sunday, January 10th at 21:00 CT  (Mon, Jan 11 03:00 UTC) to repair an identified issue with DocSync and Reporting in certain NA21 accounts being behind as of 12:30 CT (18:36 UTC) on Thursday, 1/7/21.

During this time customers on the NA21 instance may experience moments of intermittent slowness while navigating the application. During the maintenance window accounts in NA21 will see outdated report data.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/4/20 at 21:00 - Sunday 12/6/2020 at 21:00 CT.

[UPDATE 11/24/2020 13:25 CT] The DocuSign CLM/SpringCM Technology Team has cancelled this maintenance event and will reschedule at a future date in 2021. We apologize for any inconvenience

[POSTED] 11/16/2020 17:15 CTThe DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/11/20 at 21:00 - Sunday, 12/13/20 at 21:00 CT .

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, October 29th at 20:00 - Midnight CDT (01:00 - 05:00 GMT, Oct 30 2020).

During this time customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may experience reporting and reporting services to be unavailable during the maintenance window.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, April 24th at  21:00 CDT and ending Sunday, April 26th at 19:00 CDT at the latest.

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, reporting services in SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Sunday, November 25, from 9AM to 10AM, U.S. Central Time

Should you have any questions, please contact Support at support.springcm.com. Thank you for your attention.