On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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[RESOLVED] NA21 | Delay in Data Distribution for Reporting

 POSTED: May 24, 2021 12:10:42 PM        Incident, NA21, Reporting Services

[RESOLVED May 25, 04:10 UTC] The DocuSign Technology Team has resolved the performance degradation issue and as of May 24, 04:10 UTC all database services have processed their respective queues and data is being distributed to reporting as expected. 

We apologize for the inconvenience and will be posting a Root Cause Analysis within the next 48 hours.

[UPDATED May 24, 2021 14:40 CDT] The DocuSign Technology Team has isolated and repaired the performance degradation issue on the database tier on the NA21 instance.  However, it will take time before this is considered resolved as services will need to process all data submitted since the incident began.   We expect data sent to reporting to be back to normal shortly.

 Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED May 24, 2021 12:10 PM CDT] The DocuSign Technology Team is working to isolate a performance degradation issue on the database tier on the NA21 instance. The problem began at 05/24/20219:24 CST. During this time, a limited number of NA21 customers may experience delays in data being reflected in reporting services. 

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