On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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[RESOLVED] NA21 | Document Reporting Services Data Latency

 POSTED: Mar 4, 2021 6:20:33 PM        NA21, Reporting Services, Latency

[RESOLVED Mar 5 10:05 CT] The DocuSign/SpringCM Technology team has resolved the performance degradation issue on the NA21 instance.  The issue began at 3/4/2021 8:32:24 PM UTC and ended at 3/5/2021 3:53:58 PM UTC.  A Root Cause Analysis will be posted here as soon as it's available.  

We apologize for any inconvenience this incident has had on customers.

[UPDATE Mar 5, 2021 09:30 CT] The DocuSign/SpringCM Technology team has isolated the performance degradation issue on the NA21 instance and is currently validating potential resolution paths.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED Mar 4, 2021 18:20 CT] The DocuSign/SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, a limited number of customers on the NA21 instance may experience data related to Document Reporting appearing out of date.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

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