The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the EU11, EU21 Production environments on Friday, May 14, 2021, between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.
DocuSign CLM May 21.4 Product Release: PROD 05/14/21
POSTED: Apr 30, 2021 10:00:00 AM
Production,
NA21,
NA11,
Product Release,
EU11,
EU21,
Zero Downtime,
US11,
US12,
21.4
[CANCELLED] Scheduled Reporting Maintenance Friday, Dec 11 - Sunday, Dec 13
POSTED: Nov 16, 2020 5:15:00 PM
Production,
Reporting Services,
Scheduled Maintenance
[UPDATE 11/24/2020 13:25 CT] The DocuSign CLM/SpringCM Technology Team has cancelled this maintenance event and will reschedule at a future date in 2021. We apologize for any inconvenience
[POSTED] 11/16/2020 17:15 CTThe DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/11/20 at 21:00 - Sunday, 12/13/20 at 21:00 CT .
DocuSign CLM Product Release: 05/15/2020 – NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During May 20.4 Product Release
POSTED: May 4, 2020 8:00:00 AM
Downtime,
Production,
NA21,
NA11,
Product Release,
EU11,
EU21,
20.4
DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.
PROD Security Maintenance 4/18/2020
POSTED: Apr 8, 2020 10:58:29 AM
Maintenance,
Production
The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.
NA11|NA21|EU11|EU21 - DocuSign CLM April 20.3 Product Release 04/03/20 - PRODUCTION
POSTED: Mar 23, 2020 6:00:00 AM
Production,
Product Release,
Zero Downtime,
20.3
The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
DocuSign CLM NA11|NA21|EU11|EU21 Unavailable During Product Release: 02/21/2020 – PRODUCTION - February 20.2 Release
POSTED: Feb 12, 2020 8:00:00 AM
Downtime,
Production,
Product Release,
20.2
DocuSign CLM Product Release: 01/24/2020 – NA11 | NA21 | EU11 | EU21 - January 20.1 Release
POSTED: Jan 17, 2020 8:17:56 AM
Production,
Product Release,
Zero Downtime,
20.1
[RESOLVED] NA21 | Service Degradation
POSTED: Oct 14, 2019 11:25:43 AM
Production,
NA21,
Service Outage
[ROOT CAUSE ANALYSIS]
|
Description: |
NA21 Environment Performance Degredation |
|
Timeframe: |
2019-10-14 , 08:22AM CT to 08:54AM CT |
|
Impact: |
Customers experienced slowness or timeout while navigating SpringCM |
|
Cause: |
An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance. |
|
Resolution: |
Once the snapshot generation finished performance returned to normal. We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation. |
[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.
[UPDATE] PRD | Maintenance Schedule May 2019
POSTED: May 10, 2019 4:21:15 PM
Maintenance,
Production
Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.
[UPDATED]PRD | UAT | Maintenance Schedule - May 2019
POSTED: May 6, 2019 2:36:34 PM
Maintenance,
UAT,
Production
[UPDATE 5/28/2019 11:09AM] Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.
Please contact SpringCM Support via the DocuSign Support Center with any concerns.
[POSTED: May 6, 2019 2:36:34 PM ]
