DocuSign CLM Product Release: 05/15/2020 – NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During May 20.4 Product Release

 POSTED: May 4, 2020 8:00:00 AM        Downtime, Production, NA21, NA11, Product Release, EU11, EU21, 20.4

DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.

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PROD Security Maintenance 4/18/2020

 POSTED: Apr 8, 2020 10:58:29 AM        Maintenance, Production

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.

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NA11|NA21|EU11|EU21 - DocuSign CLM April 20.3 Product Release 04/03/20 - PRODUCTION

 POSTED: Mar 23, 2020 6:00:00 AM        Production, Product Release, Zero Downtime, 20.3

The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.

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DocuSign CLM NA11|NA21|EU11|EU21 Unavailable During Product Release: 02/21/2020 – PRODUCTION - February 20.2 Release

 POSTED: Feb 12, 2020 8:00:00 AM        Downtime, Production, Product Release, 20.2

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DocuSign CLM Product Release: 01/24/2020 – NA11 | NA21 | EU11 | EU21 - January 20.1 Release

 POSTED: Jan 17, 2020 8:17:56 AM        Production, Product Release, Zero Downtime, 20.1

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[RESOLVED] NA21 | Service Degradation

 POSTED: Oct 14, 2019 11:25:43 AM        Production, NA21, Service Outage

[ROOT CAUSE ANALYSIS]

Description:

NA21 Environment Performance Degredation

Timeframe:

2019-10-14 , 08:22AM CT to 08:54AM CT

Impact:

Customers experienced slowness or timeout while navigating SpringCM

Cause:

An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance.

Resolution:

Once the snapshot generation finished performance returned to normal.  We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation.

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

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[UPDATE] PRD | Maintenance Schedule May 2019

 POSTED: May 10, 2019 4:21:15 PM        Maintenance, Production

Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.

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[UPDATED]PRD | UAT | Maintenance Schedule - May 2019

 POSTED: May 6, 2019 2:36:34 PM        Maintenance, UAT, Production

[UPDATE 5/28/2019 11:09AM]  Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.

Please contact SpringCM Support via the DocuSign Support Center with any concerns.

[POSTED: May 6, 2019 2:36:34 PM ]

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[ANNOUNCEMENT] | Solutions | UAT & PRD Maintenance Scheduled for Saturday, October 6, 2018 from 8PM-11PM CDT

 POSTED: Sep 27, 2018 12:47:38 PM        Maintenance, Alert, UAT, Production

SpringCM has scheduled the following upcoming maintenance event for its solutions environment in UAT and Production. During the maintenance window, customers may lose access to electronic forms.

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SpringCM UAT and Production Release Schedule (2018)

 POSTED: Mar 26, 2018 2:26:17 PM        UAT, Production, New Release, Deployment

SpringCM has confirmed the deployment dates for all remaining 2018 product releases. During each window, the specified SpringCM environment will be unavailable:

Thursday, April 19th
8PM - 11PM U.S. Central Time
UAT Environment

Friday, May 4th
9PM - Midnight U.S. Central Time
Production Environments (NA11, NA21, EU11, EU21)

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