[ROOT CAUSE ANALYSIS]

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.

[UPDATE 5/28/2019 11:09AM]  Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.

Please contact SpringCM Support via the DocuSign Support Center with any concerns.

[POSTED: May 6, 2019 2:36:34 PM ]

SpringCM has scheduled the following upcoming maintenance event for its solutions environment in UAT and Production. During the maintenance window, customers may lose access to electronic forms.

SpringCM has confirmed the deployment dates for all remaining 2018 product releases. During each window, the specified SpringCM environment will be unavailable:

Thursday, April 19th
8PM - 11PM U.S. Central Time
UAT Environment

Friday, May 4th
9PM - Midnight U.S. Central Time
Production Environments (NA11, NA21, EU11, EU21)

SpringCM's March 2018 Release, featuring a simplified and more intuitive navigation design, is coming your way on March 9th. The new release will be deployed to the Production Environment on Friday, March 9th from 9PM to midnight US Central Standard Time.

SpringCM has confirmed the deployment dates for the next two product releases, which are scheduled for Q1 2018. During each window, the specified SpringCM environment will be unavailable: