POSTED: Nov 16, 2020 5:15:00 PM
Production,
Reporting Services,
Scheduled Maintenance
[UPDATE 11/24/2020 13:25 CT] The DocuSign CLM/SpringCM Technology Team has cancelled this maintenance event and will reschedule at a future date in 2021. We apologize for any inconvenience
[POSTED] 11/16/2020 17:15 CTThe DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, 12/11/20 at 21:00 - Sunday, 12/13/20 at 21:00 CT .
POSTED: May 4, 2020 8:00:00 AM
Downtime,
Production,
NA21,
NA11,
Product Release,
EU11,
EU21,
20.4
DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.
POSTED: Apr 8, 2020 10:58:29 AM
Maintenance,
Production
The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.
POSTED: Mar 23, 2020 6:00:00 AM
Production,
Product Release,
Zero Downtime,
20.3
The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
POSTED: Feb 12, 2020 8:00:00 AM
Downtime,
Production,
Product Release,
20.2
POSTED: Jan 17, 2020 8:17:56 AM
Production,
Product Release,
Zero Downtime,
20.1
POSTED: Oct 14, 2019 11:25:43 AM
Production,
NA21,
Service Outage
[ROOT CAUSE ANALYSIS]
|
Description: |
NA21 Environment Performance Degredation |
|
Timeframe: |
2019-10-14 , 08:22AM CT to 08:54AM CT |
|
Impact: |
Customers experienced slowness or timeout while navigating SpringCM |
|
Cause: |
An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance. |
|
Resolution: |
Once the snapshot generation finished performance returned to normal. We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation. |
[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.
POSTED: May 10, 2019 4:21:15 PM
Maintenance,
Production
Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.
POSTED: May 6, 2019 2:36:34 PM
Maintenance,
UAT,
Production
[UPDATE 5/28/2019 11:09AM] Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.
Please contact SpringCM Support via the DocuSign Support Center with any concerns.
[POSTED: May 6, 2019 2:36:34 PM ]
POSTED: Sep 27, 2018 12:47:38 PM
Maintenance,
Alert,
UAT,
Production
SpringCM has scheduled the following upcoming maintenance event for its solutions environment in UAT and Production. During the maintenance window, customers may lose access to electronic forms.
