[RESOLVED] NA21 | Service Degradation

 POSTED: Oct 14, 2019 11:25:43 AM        Production, NA21, Service Outage

[ROOT CAUSE ANALYSIS]

Description:

NA21 Environment Performance Degredation

Timeframe:

2019-10-14 , 08:22AM CT to 08:54AM CT

Impact:

Customers experienced slowness or timeout while navigating SpringCM

Cause:

An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance.

Resolution:

Once the snapshot generation finished performance returned to normal.  We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation.

[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.

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[UPDATE] PRD | Maintenance Schedule May 2019

 POSTED: May 10, 2019 4:21:15 PM        Maintenance, Production

Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.

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[UPDATED]PRD | UAT | Maintenance Schedule - May 2019

 POSTED: May 6, 2019 2:36:34 PM        Maintenance, UAT, Production

[UPDATE 5/28/2019 11:09AM]  Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.

Please contact SpringCM Support via the DocuSign Support Center with any concerns.

[POSTED: May 6, 2019 2:36:34 PM ]

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[ANNOUNCEMENT] | Solutions | UAT & PRD Maintenance Scheduled for Saturday, October 6, 2018 from 8PM-11PM CDT

 POSTED: Sep 27, 2018 12:47:38 PM        Maintenance, Alert, UAT, Production

SpringCM has scheduled the following upcoming maintenance event for its solutions environment in UAT and Production. During the maintenance window, customers may lose access to electronic forms.

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SpringCM UAT and Production Release Schedule (2018)

 POSTED: Mar 26, 2018 2:26:17 PM        UAT, Production, New Release, Deployment

SpringCM has confirmed the deployment dates for all remaining 2018 product releases. During each window, the specified SpringCM environment will be unavailable:

Thursday, April 19th
8PM - 11PM U.S. Central Time
UAT Environment

Friday, May 4th
9PM - Midnight U.S. Central Time
Production Environments (NA11, NA21, EU11, EU21)

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Maintenance Alert: SpringCM March Release Production Deployment (March 9)

 POSTED: Feb 23, 2018 9:59:11 AM        Maintenance, Alert, Production, New Release

SpringCM's March 2018 Release, featuring a simplified and more intuitive navigation design, is coming your way on March 9th. The new release will be deployed to the Production Environment on Friday, March 9th from 9PM to midnight US Central Standard Time.

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SpringCM UAT and Production Release Schedule (Q1 2018)

 POSTED: Dec 19, 2017 4:05:50 PM        UAT, Production, New Release, New Functionality, Deployment, Enhancements, Bug Fixes

SpringCM has confirmed the deployment dates for the next two product releases, which are scheduled for Q1 2018. During each window, the specified SpringCM environment will be unavailable:

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