POSTED: Oct 14, 2019 11:25:43 AM
[ROOT CAUSE ANALYSIS]
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Description: |
NA21 Environment Performance Degredation |
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Timeframe: |
2019-10-14 , 08:22AM CT to 08:54AM CT |
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Impact: |
Customers experienced slowness or timeout while navigating SpringCM |
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Cause: |
An unexpected database snapshot was generated for multiple publications which caused a degradation in database performance. |
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Resolution: |
Once the snapshot generation finished performance returned to normal. We have a support case open with the hosting vendor for investigation of the cause of the snapshot generation. |
[RESOLVED] The SpringCM Operations team detected and resolved a service availability issue on the NA21 instance starting at 10:22AM - and ending at 10:54AM CT. During this time, customers may have experienced latency, an inability to access resources, or received an error when loading pages.
We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.
