On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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[UPDATED] NA21 Public IP Subnet Change - Brief Inaccessibility to PROD

 POSTED: Nov 4, 2021 10:00:00 AM        Production Environment, Maintenance, NA21

[UPDATED NOV 12, 20:35 CST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com for more information).  The old subnet (69.79.142.0/24) will remain active until a new maintenance window can be scheduled.  We apologize for any inconvenience.

Please contact DocuSign CLM Technical Support with any questions.

[POSTED NOV 4, 10:00 CDT] On Friday, Nov 12th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA21 PRODUCTION environment.

As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on November 12th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.

The change involves updating all customer facing IP addresses for Production from 69.79.142.0/24 to 209.112.107.0/25.

Customers on these instances who are currently allowlisting 69.79.142.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.107.0/25) or they may encounter issues accessing their environments on the respective dates.

ADDITIONALLY:

The DocuSign CLM Trust Site (trust.springcm.com) is being retired on November 30, 2021.  After this retirement, please use the DocuSign Trust Site (docusign.com/trust) to see posted updates and alerts.

Please contact DocuSign CLM Technical Support with any questions.

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