[UPDATED NOV 12, 20:35 CST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com for more information).  The old subnet (69.79.142.0/24) will remain active until a new maintenance window can be scheduled.  We apologize for any inconvenience.

Please contact DocuSign CLM Technical Support with any questions.

[POSTED NOV 4, 10:00 CDT] On Friday, Nov 12th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA21 PRODUCTION environment.

As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on November 12th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.

The change involves updating all customer facing IP addresses for Production from 69.79.142.0/24 to 209.112.107.0/25.

Customers on these instances who are currently allowlisting 69.79.142.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.107.0/25) or they may encounter issues accessing their environments on the respective dates.

[UPDATED Oct 8, 2021, 22:45 CDT] 

EU 11 EU 21 PRODUCTION ENVIRONMENT

The CLM Operations team has extended this maintenance to end at 3:30 UTC (10:30 pm CDT) Sat Oct 9th, 2021 (Friday Oct 8th, 2021 CDT). During this time, there may be some periods where the CLM application is degraded.

[POSTED Oct 7 2021, 14:30 CDT] The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded.  We apologize for the short notice for this announcement and any impact this may have on your accounts.

On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment from 69.25.244.0/24 to 209.112.106.0/24.

The DocuSign CLM and CLM.CM April 21.3 Product Release will be deployed to the EU11, EU21 Production environments on Friday, April 02, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

The Docusign CLM and CLM.CM February 21.2 Product Release will be deployed to the EU11, EU21 Production environments on Friday, February 26, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

The Docusign CLM and CLM.CM January 21.1 Product Release will be deployed to the EU11, EU21 Production environments on Friday, January 15, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

The Docusign CLM and CLM.CM December 20.9 Product Release will be deployed to the EU11, EU21 Production environments on Friday, December 4, 2020 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

The DocuSign CLM and CLM.CM September 20.7 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, September 25, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

The DocuSign CLM and CLM.CM August 20.6 Product Release will be deployed to the Production environment on Friday, August 7th 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.