[RESOLVED] The DocuSign CLM/SpringCM Technology Team has resolved a performance degradation issue on the NA11 instance. The problem began at 18:24 UTC and was resolved as of 19:44 UTC. During this window customers on NA11 may have experienced delayed workflow starts, and latency in Doc Launcher and Document Preview.
[RESOLVED May 16, 2020 05:47 CDT] -The DocuSign CLM/SpringCM Technology team has resolved the service availability issue on the EU11/EU21 instances. The problem began at 00:00 CDT and was resolved at 05:47 CDT.
The intermittent slowness in UAT has been reduced but is not currently completely resolved. Please check the status of trust.springcm.com frequently for updates regarding this issue.