[RESOLVED] EU11 | EU21 | UAT  - Service Availability and Intermittent Slowness

 POSTED: May 16, 2020 3:37:13 AM        UAT, EU11, EU21, Service Outage, Latency, CLM.CM, CLM.DS

[RESOLVED May 16, 2020 05:47 CDT] -The DocuSign CLM/SpringCM Technology team has resolved the service availability issue on the EU11/EU21 instances. The problem began at 00:00 CDT and was resolved at 05:47 CDT.

The intermittent slowness in UAT has been reduced but is not currently completely resolved.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED May 16, 2020 03:37 CDT] The DocuSign CLM/SpringCM Technology team is working to isolate a performance degradation issue on the UAT instance and service availability issue on the EU11/EU21 instances. During this time, customers may experience intermittent slowness in UAT and inability to access their accounts in EU11/EU21.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

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