[RESOLVED] NA11 Production Workflow Execution Delay

 POSTED: Jun 19, 2018 3:55:58 PM        Workflow, NA11

June 20, 2018 at 10:00 AM CT - We're happy to report this issue has been resolved. It was determined that an unusually high volume of workflow tasks were being processes unnecessarily. Our operations team aborted the offending processes which allowed performance to resume back to normal.  Please contact support@springcm.com if you require any additional assistance.

June 20, 2018 at 08:00 AM CT - The SpringCM technology team continues to work to resolve slowness in workflow processing. We have taken actions to speed up processing of the workflow queue and have been advised that we should expect to see workflow processes resume to normal performance throughout the morning. We will post another update when full resolution has been confirmed.

 

June 19, 2018 08:00 AM CT

We have detected an abnormal increase in workflow volume that is resulting in intermittent workflow delays.  This issue was first reported around 8:00 AM Central. At present time, the engineers are addressing the degradation in workflow execution and updates will be provided as available.



We apologize for any inconvenience.  Please contact Support at https://support.springcm.com with any questions.

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