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[RESOLVED] NA11 | Production Delays in Processing Workflow Actions

 POSTED: Apr 20, 2018 8:05:39 AM        Workflow, NA11

4/20/2018 9:35 pm CDT: The SpringCM Technology team has resolved both the performance degradation issue as well as the issue with legacy workflow reports, which are now available for all customers on NA11 Production.  Please check the status of trust.springcm.com frequently for updates regarding the root cause of this issue.

4/20/2018 9:15 am CDT : The SpringCM Technology team has resolved the performance degradation issue on our workflow engine and all customers on NA11 (Production) should no longer be experiencing timeout issue when accessing the workflow page. 

However, legacy workflow reports will still experience an impact from this event and will be unavailable until further notice.   Please check the status of trust.springcm.com frequently for updates regarding this issue.

4/20/2018 8:05 am CDT: The SpringCM Technology team is working to resolve a performance degradation issue on the NA11 instance affecting the Workflow engine in the Production environment. During this time, customers may experience inability to access the workflow process monitor or initiate workflows, etc. Please check the status of trust.springcm.com frequently for updates regarding this issue

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