REMINDER: SpringCM Production accounts will be unavailable tonight Friday, January 18th 9pm - 12am CDT for the 19.1 Product release. We apologize for any inconvenience.

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Tuesday, November 20, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

June 20, 2018 at 10:00 AM CT - We're happy to report this issue has been resolved. It was determined that an unusually high volume of workflow tasks were being processes unnecessarily. Our operations team aborted the offending processes which allowed performance to resume back to normal.  Please contact support@springcm.com if you require any additional assistance.

June 20, 2018 at 08:00 AM CT - The SpringCM technology team continues to work to resolve slowness in workflow processing. We have taken actions to speed up processing of the workflow queue and have been advised that we should expect to see workflow processes resume to normal performance throughout the morning. We will post another update when full resolution has been confirmed.

 

5/28/2018 10:20 AM CDT: The SpringCM Technology team has been made aware of an issue impacting customers using Conga’s SpringCM integration.  This integration is only available for customers hosted on the NA11 instance, and is only impacting a very small number of customers. Impacted accounts are currently unable to automatically store Conga generated documents into their SpringCM repositories via Salesforce.

As of Friday, May 25, 2018 at 6:00 PM, we have escalated the issue to Conga and advised them of updates they will need to make to their integration endpoints to resolve this issue.  If you are using Conga’s SpringCM integration, we ask that your administrator open up a support ticket with Conga so they can be made aware of the impact. You can open a ticket on Conga’s support page here.

 

5/29/2018 5:00 PM CDT: The SpringCM Technology team has reported as of 2:00 PM today,  that is issue has been resolved.  We have moved the status of the post to RESOLVED after verifying that customers using the Conga integration are no longer being impacted.

4/20/2018 9:35 pm CDT: The SpringCM Technology team has resolved both the performance degradation issue as well as the issue with legacy workflow reports, which are now available for all customers on NA11 Production.  Please check the status of trust.springcm.com frequently for updates regarding the root cause of this issue.

4/20/2018 9:15 am CDT : The SpringCM Technology team has resolved the performance degradation issue on our workflow engine and all customers on NA11 (Production) should no longer be experiencing timeout issue when accessing the workflow page. 

February 2, 2018 08:00AM CT - The workflow queues returned normal to normal at approximately 5:30pm CT on Thursday, February 1, 2018.

We have detected an abnormal increase in workflow volume that is resulting in intermittent workflow delays starting between approximately 9am and 10am CT. At present time the engineers have addressed the degradation in workflow execution and we anticipate the workflow queues to return back to normal shortly.

Our engineering team is currently investigating the root cause of the issue and will provide another update.