[UPDATE Nov 25, 16:16 CST] The SpringCM Technology Team has pushed the resolution the UAT environment as well, so all customers reporting issues with File It should be resolved in all environments.

A full Root Cause Analysis will be posted to this Trust Post in the coming weeks.

If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 23, 08:02 CST] The SpringCM Technology Team would like to provide an update that the resolution provided on Nov 22nd was applied to the Production NA11, NA21, EU11, EU21 environments.  The resolution has been scheduled to be applied to the UAT environment on Monday, Nov 25th, 2019.  Another update will be provided once this is complete.  Thank you for your patience and we apologize for any inconvenience.

[RESOLVED Nov 22, 2019 16:34 CST] The SpringCM Technology Team has resolved the issue with the SpringCM File It Widget not rendering correctly within Salesforce.  We apologize for the inconvenience and will be publishing the root cause analysis here in the coming weeks.  If you continue to suffer issues related to this problem please reach out to Support at https://support.docusign.com/en/acct1login.  Thanks, SpringCM Support.

[UPDATE Nov 22, 2019 12:08 CST] The SpringCM Technology Team has isolated the issue and is working to resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[UPDATE Nov 22, 2019 08:24 CST] The SpringCM Technology Team continues to work to isolate and resolve the issue with File It/Files rendering for all instances.  This is the top priority for our engineers and we anticipate a resolution soon. Please accept our apologies for the impact and inconvenience.  Please check the status of trust.springcm.com for all updates regarding this issue.

[POSTED Nov 21, 2019 12:35 CST] The SpringCM Technology Team is working to isolate an issue with the File It widget for all instances (NA11, NA21, EU11, EU21, UAT). Customers impacted will see the widget as being blank and will not be able to load folders or documents within the widget. Customers will still be able to view all applicable documents within their SpringCM account.

SpringCM's December 2019 Product Release will be deployed to the UAT environment on Thursday, November 14th 2019 between 8PM and 11PM, US Central Time.

We’re excited to announce that SpringCM is getting a new look and feel in our November release. These changes will make your experience more efficient and provide important building blocks for the future of SpringCM innovation.  

SpringCM UAT accounts will be unavailable Thursday, October 17 from 8pm to 11 pm CDT for the 19.8 Product release. We apologize for any inconvenience.

[RESOLVED Sept 18, 2019 12:05 CST] The SpringCM Technology Team has resolved the service availability issue on the UAT instance.  The problem began at approximately 09:38 AM CST and was confirmed resolved at 12:02 PM CST.  We apologize for the inconvenience and will be providing a Root Cause Analysis in the near future.

[UPDATE Sept 18, 2019, 12:00 CST] The SpringCM Technology Team has made significant progress on resolving the service availability issue on the UAT instance. We anticipate resolution shortly.

[UPDATE Sept 18 2019, 11:00 CST] The SpringCM Technology Team continues to work on isolating the service availability issue on the UAT instance.  We apologize for the inconvenience and will be updating Trust hourly until resolved.

[POSTED Sept 18 2019, 9:49:15 CST] The SpringCM Technology Team is working to isolate a service availability issue on the UAT instance. At this time, customers may not be able to access their SpringCM UAT environment.

Please be advised that maintenance has been scheduled for the UAT environment for Thursday, 9/26/2019, from 8pm to Midnight CST. During the maintenance window, SpringCM's UAT environment will be unavailable.

Please be advised that maintenance has been rescheduled for Saturday, 8/10. During the maintenance window, SpringCM's UAT environment will be unavailable.

The UAT environment will be unavailable during this product release, Thursday, July 25, from 8PM - 11PM US Central Time. We inadvertently reported in the original trust post that we did not anticipate any impact to availability.  We apologize for any inconvenience.