The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.
PROD Security Maintenance 4/18/2020
POSTED: Apr 8, 2020 10:58:29 AM
Maintenance,
Production
[RESOLVED] UAT Advanced Workflow Performance Degradation
POSTED: Apr 6, 2020 10:15:38 AM
Workflow,
UAT,
Service Degradation
[RESOLVED April 6, 2020 21:31 CDT] The SpringCM Technology Team has resolved the Workflow performance degradation issue within the application on the UAT Instance. The issue was observed starting at approximately 07:48 CDT and resolved at 21:24 CDT. We will provide a Root Cause Analysis here within a few days. We apologize for any inconvenience.
[UPDATE April 6, 2020 14:45 CDT] The SpringCM Technology Team continues to work on the Workflow performance degradation issue within the application on the UAT instance.
NA11|NA21|EU11|EU21 - DocuSign CLM April 20.3 Product Release 04/03/20 - PRODUCTION
POSTED: Mar 23, 2020 6:00:00 AM
Production,
Product Release,
Zero Downtime,
20.3
The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.
UAT Maintenance 3/28/20
POSTED: Mar 18, 2020 2:17:09 PM
Maintenance,
UAT,
SSL
The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the UAT environment on 3/28/20.
DocuSign CLM April 20.3 Product Release 03/19/20 - UAT
POSTED: Mar 9, 2020 6:00:00 AM
UAT,
Product Release,
Zero Downtime,
20.3
The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the UAT environment on Thursday, March 19, 2020 between 8:00 PM and 11:00 PM, US Central Time.
[RESOLVED] NA21 | Intermittent REST API Initiated Workflow Error
POSTED: Feb 27, 2020 10:18:33 AM
Workflow,
NA21,
API,
Intermittent
[ROOT CAUSE ANALYSIS]
|
Description: |
NA21 environment: Intermittent Errors when attempting to start workflow via API |
|
Timeframe: |
11:47am PT 22nd Feb 2020 to 9:30pm PT 27th Feb 2020 |
|
Impact: |
Customers experienced intermittent errors when initiating a workflow via the REST API |
|
Cause: |
A planned network configuration change caused frames to be intermittently lost. |
|
Resolution: |
Networking configuration was corrected. |
[RESOLVED February 27th 23:24 CST] The DocuSign CLM/SpringCM Technology team resolved the intermittent issue on the NA21 instance and will be providing further details and a root cause analysis in the near future. We apologize for any inconvenience. This incident began at 11:47am Feb 22 and ended 21:30pm Feb 27th.
NA21 DocuSign CLM Maintenance Immediately Following Feb 20.2 Production Release
POSTED: Feb 18, 2020 10:18:53 AM
Maintenance,
NA21,
20.2
DocuSign CLM NA11|NA21|EU11|EU21 Unavailable During Product Release: 02/21/2020 – PRODUCTION - February 20.2 Release
POSTED: Feb 12, 2020 8:00:00 AM
Downtime,
Production,
Product Release,
20.2
DocuSign CLM UAT Unavailable During Product Release: 02/11/2020 – UAT - February 20.2 Release
POSTED: Feb 7, 2020 2:04:29 PM
Downtime,
UAT,
Product Release,
20.2
[RESOLVED] EU11| Service Availability Issue
POSTED: Jan 31, 2020 11:56:24 AM
Workflow,
Service Interruption,
EU11
[RESOLVED] Jan 31, 2020 16:47 CST The SpringCM Technology team resolved a service availability issue on the backend of the EU11 instance. The issue lasted from approximately 1/31/20 at 10:09 to 10:47 CST.
During this time, customers may have experienced inability to access the application and delays in processing workflow actions. We apologize for the inconvenience.
