[UPDATE]  March 21, 2019 at 09:28 CST - Root Cause Analysis (RCA)

Incident:	IM-22191
Description:	SpringCM Instance NA21 Experiencing severe degradation
Timeframe:	09:40AM PST to 12:55PM PST
Impact:	Approximately 25% of SpringCM customers impacted by NA21 Instance Degradation. Customers would have experienced elevated latency / timeouts.
Cause:	The SpringCM operations team identified an issue in the use of a standard maintenance process as the cause of the service downtime in NA21.
Resolution:	The servers affected by the issue were restored, and the integrity and functionality of the system was verified. Several measures are being taken to avoid the occurrence of similar issues.

[ UPDATE March 18, 2019 at 14:36 CST ] - The SpringCM Technology Team has resolved the service degradation issue. The problem began around 11:30 CST and was resolved as of 14:00 CST. An RCA is pending for this outage and will be provided when available.

SpringCM UAT will be unavailable Sunday, March 24th from 8pm - 11pm CDT  in order to perform scheduled maintenance. We apologize for any inconvenience. 

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email success@springcm.com.

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.

SpringCM's February 2019 Product Release will be deployed to the Production environments on Friday, February 22, 2019. As a result, there will be a brief service interruption between 9PM to Midnight US Central Time.

Please review the February Release Notes for details on all the new features and updates which you will have access to following the deployment.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.

Brief reminder that SpringCM will deploy the February Release to the UAT environment tomorrow, Tuesday, February 12th, between 8:00 - 11:00PM U.S. Central Time. During this time, SpringCM UAT will be unavailable.

REMINDER: SpringCM Production accounts will be unavailable tonight Friday, January 18th 9pm - 12am CDT for the 19.1 Product release. We apologize for any inconvenience.

SpringCM UAT will be unavailable Monday, January 7th 8pm - 11pm CDT AND Wednesday, January 16th from 8:pm - 11pm CDT, in order to perform scheduled maintenance. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.

[ UPDATE January 2, 2019 at 14:17 CST ] - The SpringCM Technology Team has resolved the performance degradation issue. The problem began around 13:40 CST and was resolved as of 14:00 CST. 

The SpringCM Technology team is working to resolve a performance degradation issue in both Production and UAT environments. During this time, customers may experience issues with document previews and logging in through login or loginuat.springcm.com.

[UPDATE December 5, 2018 at 11:46 AM CDT]- The SpringCM Technology Team has resolved the performance degradation issue on the UAT instance. The problem began at 10:55 AM CDT and was resolved as of 11:45 AM CDT.

Dec 5, 2018 11:13:10 AM -  The SpringCM Technology team is working to fix a performance/ service availability issue on the UAT instance. During this time, customers may experience slowness or inability to access UAT.