SpringCM UAT will be unavailable Monday, January 7th 8pm - 11pm CDT AND Wednesday, January 16th from 8:pm - 11pm CDT, in order to perform scheduled maintenance. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.

[ UPDATE January 2, 2019 at 14:17 CST ] - The SpringCM Technology Team has resolved the performance degradation issue. The problem began around 13:40 CST and was resolved as of 14:00 CST. 

The SpringCM Technology team is working to resolve a performance degradation issue in both Production and UAT environments. During this time, customers may experience issues with document previews and logging in through login or loginuat.springcm.com.

[UPDATE December 5, 2018 at 11:46 AM CDT]- The SpringCM Technology Team has resolved the performance degradation issue on the UAT instance. The problem began at 10:55 AM CDT and was resolved as of 11:45 AM CDT.

Dec 5, 2018 11:13:10 AM -  The SpringCM Technology team is working to fix a performance/ service availability issue on the UAT instance. During this time, customers may experience slowness or inability to access UAT.

 [UPDATE November 29 at 16:30 CST]- The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance. The problem began at 10:00 AM CDT and was resolved as of 3:03 PM CDT.  

Available diagnostic data indicates the cause to be related to a memory resource contention issue on the servers responsible for workflow processing. The contention issue affected performance of workflows on NA21 during this period. Our technology team has addressed the cause of the contention to ensure that this will not happen again.  We apologize for any inconvenience.

[UPDATE November 29, 2018 12:22:56 PM CDT] The SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, customers may experience workflow latency.

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, reporting services in SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Sunday, November 25, from 9AM to 10AM, U.S. Central Time

Should you have any questions, please contact Support at support.springcm.com. Thank you for your attention.

 

SpringCM has scheduled the following upcoming routine maintenance event(s) for the UAT environment. During the maintenance window, SpringCM's UAT environment will be unavailable.

The maintenance event(s) will occur on:

Tuesday, November 20, from 8PM to 11PM, U.S. Central Time

Should you have any questions, please contact support@springcm.com. Thank you for your attention.

 

With tonight’s October Release deployment, customers sending documents for electronic signature will notice the new preview experience has now been enabled.