[RESOLVED] June 10, 2019 11:56 AM CST:  The SpringCM Technology Team has isolated and repaired the service availability issue on the UAT instance.  The problem began at approximately 11:18AM CST and was resolved by 11:56AM CST.  We apologize for the inconvenience and will be providing a root cause analysis of the issue in a near future.

SpringCM's June 2019 Product Release will be deployed to the Production environments on Friday, June 28th 2019 between 9PM and Midnight, US Central Time.

SpringCM's June 2019 Product Release will be deployed to the UAT environment on Thursday, June 13th 2019 between 8PM and 11pm, US Central Time.

Root Cause Analysis:

[RESOLVED May 31 at 14:51 CST] - The SpringCM Technology Team has resolved the service degradation issue. Customers encountering any lingering issues have been advised to clear their local and server DNS cache. Please contact SpringCM Support if you need assistance in performing these steps or have further questions.

Root Cause Analysis:

Description:	NA21 Workflow Latency
Timeframe:	2019-05-21 09:50:00 CST to 2019-05-21 14:05:00 CST
Impact:	Some customers may have experienced some latency in workflow execution in the NA21 datacenter.  All workflows completed successfully, however there was a degradation in execution time.
Cause:	A workflow condition was encountered that resulted in intermittent performance degradation.
Resolution:	The affected instances were aborted which resolved the immediate issue.  Hotfix patches will be applied so that the same conditions will not cause blocking going forward.

 

[RESOLVED: MAY 21, 2019 02:10 PM CST] The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance.  The problem began at 09:50 AM and was resolved by 2:05 PM CST.  We apologize for any inconvenience or impact to your teams. Given the close proximity of this issue with yesterday's similar issue on NA21, we'll be on conducting an in depth root analysis to prevent this kind of occurrence from happening again.

[RESOLVED May 20, 2019 1:39 PM CST) - The SpringCM Technology Team has resolved the performance degradation issue on the NA21 instance.  The problem began at 07:30 AM and was resolved by 1:17 PM CST.  We apologize for any inconvenience or impact to your teams.

[UPDATE May 20, 2019 11:50 AM CST] - The SpringCM Technology team continues to work towards resolving a performance degradation issue on the NA21 instance. We apologize for any inconvenience or impact to your teams.

[May 20, 2019 9:16:37 AM ]The SpringCM Technology team is working to resolve a performance degradation issue on the NA21 instance. During this time, customers may experience workflow latency.

Please be advised that the Saturday, May 11th, 2019 - Sunday, May 12th, 2019 maintenance has been cancelled. An additional post will be made once this work has been rescheduled for a future date and time.

SpringCM Production accounts will be unavailable Friday, May 17th from 9pm - 12am CDT for the 19.4 Product release. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.docusign.com/ if you have any questions.

[UPDATE 5/28/2019 11:09AM]  Please be advised that the UAT maintenance window for tonight will be extended by one hour from 8PM - Midnight CST.

Please contact SpringCM Support via the DocuSign Support Center with any concerns.

[POSTED: May 6, 2019 2:36:34 PM ]

SpringCM UAT accounts will be unavailable Thursday, May 2nd from 8pm - 11pm CDT for the 19.4 Product release. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.docusign.com/ if you have any questions.