The DocuSign CLM and CLM.CM January 22.1 Product Release will be deployed to the UAT environment on Thursday, December 9, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

[UPDATED NOV 12, 20:35 CST] The DocuSign CLM Technology Team has been forced to postpone the scheduled maintenance until a later date due to unforeseen circumstances with the ongoing incident on NA21 and NA11 (see status.docusign.com for more information).  The old subnet (69.79.142.0/24) will remain active until a new maintenance window can be scheduled.  We apologize for any inconvenience.

Please contact DocuSign CLM Technical Support with any questions.

[POSTED NOV 4, 10:00 CDT] On Friday, Nov 12th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA21 PRODUCTION environment.

As part of this change we will be migrating the NA21 Production environment over to DocuSign’s core backbone for internet access on November 12th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA21 Production lasting for about 3-5mins.

The change involves updating all customer facing IP addresses for Production from 69.79.142.0/24 to 209.112.107.0/25.

Customers on these instances who are currently allowlisting 69.79.142.0/24 are advised that they will need to work with their IT teams to update their IP allowlisting settings to allow the new range (209.112.107.0/25) or they may encounter issues accessing their environments on the respective dates.

The DocuSign CLM and CLM.CM November 21.8 Product Release will be deployed to the EU11, EU21 Production environments on Friday, November 5, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

[UPDATED Oct 8, 2021, 22:45 CDT] 

EU 11 EU 21 PRODUCTION ENVIRONMENT

The CLM Operations team has extended this maintenance to end at 3:30 UTC (10:30 pm CDT) Sat Oct 9th, 2021 (Friday Oct 8th, 2021 CDT). During this time, there may be some periods where the CLM application is degraded.

[POSTED Oct 7 2021, 14:30 CDT] The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded.  We apologize for the short notice for this announcement and any impact this may have on your accounts.

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Saturday, October 9th at 22:00 - 23:00 CDT (03:00 - 04:00 GMT, Oct 10).

During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

The DocuSign CLM and CLM.CM November 21.8 Product Release will be deployed to the UAT environment on Thursday, October 21, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.

The DocuSign CLM and CLM.CM September 21.7 Product Release will be deployed to the EU11, EU21 Production environments on Friday, September 17, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

On Saturday, September 11th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 PRODUCTION environment.

The DocuSign CLM and CLM.CM August 21.7 Product Release will be deployed to the UAT environment on Thursday, September 2, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment.

As part of this change we will be migrating the NA11 UAT environment over to DocuSign’s core backbone for internet access on August 20th between 10pm and midnight. During this period there will be a brief window of inaccessibility to NA11 UAT lasting for about 3-5mins. The change involves updating all customer facing IP addresses for UAT from 69.25.244.0/24 to 209.112.106.0/24.

Please contact DocuSign CLM Technical Support with any questions.