[CANCELLED] NA11 | NA21 Scheduled Maintenance 5/9/2020

 POSTED: Apr 27, 2020 8:17:32 AM        Maintenance, Downtime, NA21, NA11

[POSTED May 7 2020 13:20]  The DocuSign CLM/SpringCM Technology Team is cancelling this planned maintenance until further notice.  There will be no impact to NA11 & NA21 accounts during the time previously stated.

[POSTED Apr 27 2020 08:17] The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Thursday, May 9th from 21:00 CDT to 24:00 CDT. 

Continue reading...

DocuSign CLM Product Release: 04/30/2020 – UAT Unavailable During May 20.4 Product Release

 POSTED: Apr 20, 2020 8:00:00 AM        Downtime, UAT, Product Release

Continue reading...

[RESOLVED] UAT - Performance Degradation on 4/17/2020

 POSTED: Apr 17, 2020 9:03:36 AM        UAT, Latency

[RESOLVED Apr 19, 2020 15:57 CDT - The SpringCM Technology team has resolved the performance degradation issue on the UAT instance.  The issue began on Apr 17 at 08:42 CDT and resolved on Apr 19 at 15:05 CDT.

We will provide a Root Cause Analysis here within a few days.  We apologize for any inconvenience. 

[UPDATED Apr 19, 2020 15:00 CDT] - The SpringCM Technology team continues to work on resolving the performance degradation issue on the application on the UAT instance. We apologize for the inconvenience and will continue to update Trust with more information as we get closer to resolution.

[UPDATED Apr 17, 2020 16:50 CDT] - The SpringCM Technology team continues to work on resolving the performance degradation issue on the application on the UAT instance.  We anticipate improvement throughout the weekend as work continues.  We apologize for the inconvenience and will continue to update Trust with more information as we get closer to resolution.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED Apr 17, 2020 09:03] The SpringCM Technology team is working to resolve a performance degradation issue on the application on the UAT instance.

Continue reading...

NA21 Scheduled Maintenance 4/24/20 - 4/26/20

 POSTED: Apr 16, 2020 3:56:21 PM        Business Sync, Maintenance, NA21, Reporting Services

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, April 24th at  21:00 CDT and ending Sunday, April 26th at 19:00 CDT at the latest.

Continue reading...

PROD Security Maintenance 4/18/2020

 POSTED: Apr 8, 2020 10:58:29 AM        Maintenance, Production

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the PROD environment (NA11|NA21|EU11|EU21|US11|US21 data centers) on Saturday, 4/18/20.

Continue reading...

[RESOLVED] UAT Advanced Workflow Performance Degradation

 POSTED: Apr 6, 2020 10:15:38 AM        Workflow, UAT, Service Degradation

[RESOLVED April 6, 2020 21:31 CDT] The SpringCM Technology Team has resolved the Workflow performance degradation issue within the application on the UAT Instance. The issue was observed starting at approximately 07:48 CDT and resolved at 21:24 CDT.   We will provide a Root Cause Analysis here within a few days.  We apologize for any inconvenience. 

[UPDATE April 6, 2020 14:45 CDT] The SpringCM Technology Team continues to work on the Workflow performance degradation issue within the application on the UAT instance.

Continue reading...

NA11|NA21|EU11|EU21 - DocuSign CLM April 20.3 Product Release 04/03/20 - PRODUCTION

 POSTED: Mar 23, 2020 6:00:00 AM        Production, Product Release, Zero Downtime, 20.3

The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the NA11, NA21, EU11, EU21 Production environments on Friday, April 3, 2020 between 9:00 PM and Midnight, US Central Time.
We do not anticipate any impact to availability or access during this Product Release.
Release Notes for this upcoming release can be found on the DocuSign Support Center.
Please contact Technical Support if you have any questions.

Continue reading...

UAT Maintenance 3/28/20

 POSTED: Mar 18, 2020 2:17:09 PM        Maintenance, UAT, SSL

The DocuSign CLM and CLM.CM Technology Team will be conducting security maintenance on the UAT environment on 3/28/20.

Continue reading...

DocuSign CLM April 20.3 Product Release 03/19/20 - UAT

 POSTED: Mar 9, 2020 6:00:00 AM        UAT, Product Release, Zero Downtime, 20.3

The DocuSign CLM and CLM.CM April 20.3 Product Release will be deployed to the UAT environment on Thursday, March 19, 2020 between 8:00 PM and 11:00 PM, US Central Time.

Continue reading...

[RESOLVED] NA21 | Intermittent REST API Initiated Workflow Error

 POSTED: Feb 27, 2020 10:18:33 AM        Workflow, NA21, API, Intermittent

[ROOT CAUSE ANALYSIS]  

Description:

NA21 environment: Intermittent Errors when attempting to start workflow via API

Timeframe:

11:47am PT 22nd Feb 2020 to 9:30pm PT 27th Feb 2020

Impact:

Customers experienced intermittent errors when initiating a workflow via the REST API

Cause:

A planned network configuration change caused frames to be intermittently lost.

Resolution:

Networking configuration was corrected.

 

[RESOLVED February 27th 23:24 CST] The DocuSign CLM/SpringCM Technology team resolved the intermittent issue on the NA21 instance and will be providing further details and a root cause analysis in the near future.  We apologize for any inconvenience. This incident began at 11:47am Feb 22 and ended 21:30pm Feb 27th.

Continue reading...

Subscribe to Email Updates

Subscribe by email to get notified as soon as we post a status update.