NA11| NA21 | EU11 | EU21 Production April 19.3 Product Release

 POSTED: Mar 25, 2019 4:31:39 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's April 2019 Product Release will be deployed to Production environments on Friday, April, 5th 2019 between 9PM and Midnight, US Central Time.

Please review the April Release Notes for details on all the new features and updates which you will have access to following the deployment. We do not anticipate any impact to availability or access during this Product Release.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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[ Resolved ] NA21 | Service Degradation

 POSTED: Mar 18, 2019 11:40:45 AM        Workflow

[UPDATE]  March 21, 2019 at 09:28 CST - Root Cause Analysis (RCA)

Incident:

IM-22191

Description:

SpringCM Instance NA21 Experiencing severe degradation

Timeframe:

09:40AM PST to 12:55PM PST

Impact:

Approximately 25% of SpringCM customers impacted by NA21 Instance Degradation. Customers would have experienced elevated latency / timeouts.

Cause:

The SpringCM operations team identified an issue in the use of a standard maintenance process as the cause of the service downtime in NA21. 

Resolution:

The servers affected by the issue were restored, and the integrity and functionality of the system was verified. Several measures are being taken to avoid the occurrence of similar issues. 


[ UPDATE March 18, 2019 at 14:36 CST ] - The SpringCM Technology Team has resolved the service degradation issue. The problem began around 11:30 CST and was resolved as of 14:00 CST. An RCA is pending for this outage and will be provided when available.

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UAT | Unavailable during routine Maintenance March 24th

 POSTED: Mar 4, 2019 10:31:45 AM        Maintenance, UAT

SpringCM UAT will be unavailable Sunday, March 24th from 8pm - 11pm CDT  in order to perform scheduled maintenance. We apologize for any inconvenience. 

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.

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Changes to Contacting SpringCM Support

 POSTED: Mar 4, 2019 10:26:39 AM        Support

Beginning on April 1st, 2019, SpringCM customers will experience a small change in the way they can contact support.

SpringCM customers will submit tickets via the DocuSign Support Center. A few days before April 1, you will receive an email with instructions to set up your login credentials. If it is after April 1 and you did not receive this email, please reach out to your SpringCM Customer Success Manager or email success@springcm.com.

Open tickets will not be migrated from SpringCM to DocuSign. The SpringCM Support Team will work to fully resolve all open tickets prior to 4/1. If a ticket cannot be resolved by 4/1, the SpringCM Support Team will continue to work that ticket within the SpringCM system.

For more information, please visit Community Site.
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NA11| NA21 | EU11 | EU21 Production Unavailable During February Product Release

 POSTED: Feb 14, 2019 12:54:53 PM        NA21, NA11, Product Release, EU11, EU21

SpringCM's February 2019 Product Release will be deployed to the Production environments on Friday, February 22, 2019. As a result, there will be a brief service interruption between 9PM to Midnight US Central Time.

Please review the February Release Notes for details on all the new features and updates which you will have access to following the deployment.

If you have any questions or concerns, please contact your customer success manager or reach out to SpringCM Support.
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Reminder: UAT Maintenance Tomorrow (February Release Deployment)

 POSTED: Feb 11, 2019 4:29:14 PM        Maintenance, Downtime, UAT, Deployment, Enhancements

Brief reminder that SpringCM will deploy the February Release to the UAT environment tomorrow, Tuesday, February 12th, between 8:00 - 11:00PM U.S. Central Time. During this time, SpringCM UAT will be unavailable.

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REMINDER | PROD NA11, NA21, EU11, EU21 | Unavailable during 19.1 Product Release

 POSTED: Jan 18, 2019 1:01:01 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21

REMINDER: SpringCM Production accounts will be unavailable tonight Friday, January 18th 9pm - 12am CDT for the 19.1 Product release. We apologize for any inconvenience.

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UAT | Unavailable during routine maintenance

 POSTED: Jan 4, 2019 4:09:09 PM        Maintenance, UAT

SpringCM UAT will be unavailable Monday, January 7th 8pm - 11pm CDT AND Wednesday, January 16th from 8:pm - 11pm CDT, in order to perform scheduled maintenance. We apologize for any inconvenience.

Please contact SpringCM Support at https://support.springcm.com/ if you have any questions.
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[ RESOLVED ] Prod / UAT | Performance Degradation

 POSTED: Jan 2, 2019 2:00:29 PM        Workflow

[ UPDATE January 2, 2019 at 14:17 CST ] - The SpringCM Technology Team has resolved the performance degradation issue. The problem began around 13:40 CST and was resolved as of 14:00 CST. 

The SpringCM Technology team is working to resolve a performance degradation issue in both Production and UAT environments. During this time, customers may experience issues with document previews and logging in through login or loginuat.springcm.com.

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Planned SSO Certificate Upgrade

 POSTED: Dec 10, 2018 3:45:41 PM        SAML

On Thursday, December 20, 2018 at 5:30PM CST, SpringCM will be upgrading the certificate used to sign outgoing SAML requests. If you are using SSO 
with SpringCM and your Identity Provider is set to validate the signature
 on incoming SAML requests, but is not setup to monitor and auto update the certificate via SpringCM's service provider metadata, you may need to
 upgrade the certificate manually.

New certificates will be available in
 Account Preferences under SAML SSO at the time of upgrade and have been made available now via public download below.

PRD Certificate
UAT Certificate

Please contact SpringCM Support with any questions.

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