On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.

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CLM NA11 Public IP Subnet Change

 POSTED: Aug 10, 2021 4:00:00 PM        Production Environment, UAT, NA11, CLM, IP Address Change

On Friday, August 20th, 2021 at 10pm CDT the DocuSign CLM Technology Team will be changing all customer facing IP addresses for the NA11 UAT environment from 69.25.244.0/24 to 209.112.106.0/24.

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DocuSign CLM August 21.6 Product Release, PROD August 6, 2021

 POSTED: Jul 26, 2021 3:57:49 PM        Production, Product Release, 21.6

The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the EU11, EU21 Production environments on Friday, August 6, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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DocuSign CLM Month 21.6 Product Release: UAT 7/22/2021

 POSTED: Jul 12, 2021 1:50:07 PM        UAT, Product Release

The DocuSign CLM and CLM.CM August 21.6 Product Release will be deployed to the UAT environment on Thursday, July 22, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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NA11 Scheduled Maintenance Beginning Saturday, 07/10/2021

 POSTED: Jul 7, 2021 10:11:02 AM     

The DocuSign CLM Technology Team will be conducting scheduled maintenance beginning Saturday, July 10th at 22:00 - 24:00 CDT (03:00 - 05:00 GMT, July 11).

During this time customers on the NA11 instance may experience moments of brief inaccessibility to their account.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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[RESOLVED] UAT/Demo | Performance Degradation (Second Incident 6/22/2021)

 POSTED: Jun 22, 2021 12:05:42 PM        Performance, UAT, Service Degradation

[RESOLVED] June 22, 2021 12:11 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  

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[RESOLVED] UAT/Demo | Performance Degradation

 POSTED: Jun 22, 2021 8:55:30 AM        Performance, UAT, Service Degradation

[RESOLVED June 22, 2021 11:10 CDT] The DocuSign CLM Technology team has resolved the performance degradation issue on the UAT/Demo instances.  This incident started at 13:37 UTC 06/22/2021 and resolved at 15:08 UTC 06/22/2021.

We apologize for the inconvenience and will be posting a Root Cause Analysis to this site within 48 hours.

[UPDATED June 22, 2021 09:50 CDT] The DocuSign CLM Technology team has isolated the performance degradation issue on the UAT/Demo instances.  While performance has increased substantially from when this incident first occurred, some customers may still experience some latency when accessing the UAT/Demo environment.

We apologize for the inconvenience.  Please check the status of trust.springcm.com frequently for updates regarding this issue.

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[RESOLVED] NA11 | Intermittent Latency PROD & UAT

 POSTED: Jun 15, 2021 3:03:08 PM        NA11, Latency, Intermittent

[ROOT CAUSE ANALYSIS]

Description:

Intermittent Failures Accessing CLM NA11 Services

Timeframe:

18:24 UTC 6/15/21 to 14:57 UTC 6/17/21

Impact:

Customers in CLM NA11 experienced intermittent failures accessing the system.

Cause:

Upstream ISP provider experienced multiple DDoS events, impacting network operation.

Resolution:

ISP provider implemented additional defenses to mitigate current and future DDoS events. ISP will continue to monitor for future DDoS events and mitigate them.

Next Steps:

CLM will re-evaluate their upstream provider’s services. Additionally, CLM will implement new services and systems that will improve reliability, stability, and security.


[RESOLVED June 23, 2021, 09:45 CDT] The DocuSign CLM Technology team has declared this incident resolved.  The last detected latency related to this incident occurred on 6/17/2021.  The DocuSign Technology team will provide an official Root Cause Analysis of this incident within 48 hours.  Thank you for your patience and we apologize for the inconvenience.

[UPDATED June 22, 2021, 09:45 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

[UPDATED June 21, 2021, 10:00 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

[UPDATED June 18, 2021, 17:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the weekend until resolution is declared.

[UPDATED June 18, 2021, 08:10 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

[UPDATED June 17, 2021, 17:00 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the evening until resolution is declared.

[UPDATED June 17, 2021, 08:30 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

[UPDATED June 16, 2021, 16:30 CDT ] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the evening until resolution is declared.

[UPDATED June 16, 2021 13:20 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the day until resolution is declared.

[UPDATED June 16, 2021 06:40 CDT] The DocuSign CLM Technology team has seen some improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the morning until resolution is declared.

Please check the status of trust.springcm.com for updates regarding this issue.

[UPDATED June 15, 2021 20:15 CDT] The DocuSign CLM Technology team has seen an improvement in the performance issue but cannot declare resolved until our 3rd party vendor has given clearance.  The team will continue to monitor the incident through the night until resolution is declared.

Please check the status of trust.springcm.com for updates regarding this issue.

[UPDATED June 15, 2021 16:30 CDT] The DocuSign CLM Technology team has isolated the performance issue and is working with our 3rd party vendor on which the incident it occurring.  During this time customers with accounts on our NA11 Production and UAT instances may experience intermittent latency issues as well as the potential for encountering page errors while navigating the site.  

Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED Jun 15, 2021 15:03 CDT] The DocuSign CLM Technology team is working to isolate a performance degradation issue, on the application tier of the NA11 instance.

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DocuSign CLM June 21.5 Product Release: PROD 06/25/2021

 POSTED: Jun 11, 2021 10:00:00 AM        NA21, NA11, Product Release, EU11, EU21, US11, US12

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 25, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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DocuSign CLM June 21.5 Product Release: UAT 06/10/2021

 POSTED: May 27, 2021 6:30:00 PM        UAT, Product Release, CLM

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the UAT environment on Thursday, June 10, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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[RESOLVED] NA21 | Delay in Data Distribution for Reporting

 POSTED: May 24, 2021 12:10:42 PM        Incident, NA21, Reporting Services

[RESOLVED May 25, 04:10 UTC] The DocuSign Technology Team has resolved the performance degradation issue and as of May 24, 04:10 UTC all database services have processed their respective queues and data is being distributed to reporting as expected. 

We apologize for the inconvenience and will be posting a Root Cause Analysis within the next 48 hours.

[UPDATED May 24, 2021 14:40 CDT] The DocuSign Technology Team has isolated and repaired the performance degradation issue on the database tier on the NA21 instance.  However, it will take time before this is considered resolved as services will need to process all data submitted since the incident began.   We expect data sent to reporting to be back to normal shortly.

 Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED May 24, 2021 12:10 PM CDT] The DocuSign Technology Team is working to isolate a performance degradation issue on the database tier on the NA21 instance. The problem began at 05/24/20219:24 CST. During this time, a limited number of NA21 customers may experience delays in data being reflected in reporting services. 

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