[RESOLVED] UAT Workflow Failures

 POSTED: Mar 19, 2021 11:43:52 AM     

[RESOLVED Mar 19 2021 12:48PM CST] The DocuSign Technology team has resolved the service availability issue on the UAT instance.  The incident occurred between 15:03 UTC and 17:01 UTC.  We apologize for the inconvenience this has caused.

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DocuSign CLM April 21.3 Product Release: PROD 04/02/2021

 POSTED: Mar 19, 2021 11:30:59 AM        Production Environment, Product Release, 21.3

The DocuSign CLM and CLM.CM April 21.3 Product Release will be deployed to the EU11, EU21 Production environments on Friday, April 02, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

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DocuSign CLM April 2021 Product Release: UAT 3/18/2021

 POSTED: Mar 8, 2021 12:00:00 PM        UAT, Product Release, 21.3

The DocuSign CLM and CLM.CM April 2021 Product Release will be deployed to the UAT environment on Thursday, March 18, 2021 between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

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[RESOLVED] NA21 | Document Reporting Services Data Latency

 POSTED: Mar 4, 2021 6:20:33 PM        NA21, Reporting Services, Latency

[RESOLVED Mar 5 10:05 CT] The DocuSign/SpringCM Technology team has resolved the performance degradation issue on the NA21 instance.  The issue began at 3/4/2021 8:32:24 PM UTC and ended at 3/5/2021 3:53:58 PM UTC.  A Root Cause Analysis will be posted here as soon as it's available.  

We apologize for any inconvenience this incident has had on customers.

[UPDATE Mar 5, 2021 09:30 CT] The DocuSign/SpringCM Technology team has isolated the performance degradation issue on the NA21 instance and is currently validating potential resolution paths.

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UAT Necessary Maintenance Wednesday, Feb 24 2021

 POSTED: Feb 23, 2021 10:00:00 AM        Mainentance, Downtime, UAT

The DocuSign CLM/SpringCM Technology Team will be conducting maintenance beginning Wednesday evening, 02/24/21 from 20:00 - Midnight CT.

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DocuSign CLM February 21.2 Product Release: PROD - 2/26/2021

 POSTED: Feb 12, 2021 4:00:00 PM        Production Environment, NA21, NA11, Product Release, EU11, EU21, Zero Downtime, US11, US12, 21.2

The Docusign CLM and CLM.CM February 21.2 Product Release will be deployed to the EU11, EU21 Production environments on Friday, February 26, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

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EU11 Scheduled Maintenance – Friday February 19 2021

 POSTED: Feb 11, 2021 5:00:00 PM        EU11, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, February 19th from 15:00 - 19:00 CT Feb 19 (21:00 - 01:00 GMT, Feb 19-20).

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DocuSign CLM February 21.2 Product Release: UAT 2/11/2021

 POSTED: Jan 25, 2021 7:30:00 AM        UAT, Product Release, CLM, 21.2

The DocuSign CLM and CLM.CM February 21.2 Product Release will be deployed to the UAT environment on Thursday, February 11, 2021 between 8:00 PM and 11:00 PM, US Central Time. We don't anticipate any impact to availability or access during this Product Release.

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NA21 Reporting Maintenance Beginning Saturday, 01/09/21

 POSTED: Jan 8, 2021 10:00:00 AM        Mainentance, NA21, Reporting Services

The DocuSign CLM/SpringCM Technology Teams will be conducting necessary reporting maintenance beginning Saturday, January 9th starting at 08:00 CT (14:00 UTC) to Sunday, January 10th at 21:00 CT  (Mon, Jan 11 03:00 UTC) to repair an identified issue with DocSync and Reporting in certain NA21 accounts being behind as of 12:30 CT (18:36 UTC) on Thursday, 1/7/21.

During this time customers on the NA21 instance may experience moments of intermittent slowness while navigating the application. During the maintenance window accounts in NA21 will see outdated report data.

We apologize for any inconvenience during this time.

Please reach out to DocuSign CLM Technical Support for any questions or concerns and check back here for updates regarding the schedule.

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[RESOLVED] NA11 | UAT Workflow Step Timeouts

 POSTED: Jan 7, 2021 4:45:10 PM        Workflow, NA11, Latency

[ROOT CAUSE ANALYSIS]

Timeframe:

2021-01-07 01:24:42.129 CT
2021-01-07 17:44:54.074 CT

Impact:

PROD NA11 customers may have experienced workflow step failures.

Cause:

After performing routine maintenance, a service that processes workflow events was left disabled. As a result of the unprocessed workflow events, the workflow steps timeout was reached and the step failed.

Resolution:

The service processing workflow events was re-enabled.

Next Steps:

Investigation into why automated enablement of this service failed. The priority of these alerts will be raised significantly.

 

[UPDATE: Jan 11, 2021 15:10 CT] The DocuSign / SpringCM Technology teams continue to investigate the Root Cause Analysis of this issue.  Regrettably, we are unable to offer a full RCA at this time.  We anticipate being able to offer a full RCA within the next 48 hours.

[RESOLVED: Jan 7, 2021 20:02 CT] The DocuSign / SpringCM Technology teams have resolved the performance degradation issue on the Production and UAT NA11 instances.  

The team will begin identifying the cause of the issue and will post a Root Cause Analysis on this trust post within 48 hours.  We apologize for the impact this issue has caused customers on the NA11 Production and UAT instances. 

Please contact Technical Support if you have any questions or concerns regarding impacted workflows.

[UPDATED: Jan 7, 2021 18:00 CT] The DocuSign/SpringCM Technology teams have isolated the performance degradation issue on the Production and UAT NA11 instances.  They are currently working to resolve the issue.

Please check the status of trust.springcm.com frequently for updates regarding this issue.

[POSTED: Jan 7, 2021 16:45 CT] The DocuSign/SpringCM Technology teams are working to fix a performance degradation issue on the application tier on the NA11 (Production and UAT) instances. During this time, customers may experience latency in certain workflow steps, some resulting in timeouts.

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