DocuSign CLM Trust

[UPDATE] EU|NA|UAT|US DocuSign CLM Operations Maintenance

POSTED: Oct 7, 2021 2:30:00 PM Mainentance, Production Environment, UAT, NA21, NA11, EU11, EU21, US11, US12

[UPDATED Oct 8, 2021, 22:45 CDT]

EU 11 EU 21 PRODUCTION ENVIRONMENT

The CLM Operations team has extended this maintenance to end at 3:30 UTC (10:30 pm CDT) Sat Oct 9th, 2021 (Friday Oct 8th, 2021 CDT). During this time, there may be some periods where the CLM application is degraded.

[POSTED Oct 7 2021, 14:30 CDT] The CLM Operations team will be performing essential system maintenance on all CLM Data Centers starting Friday, October 8th and ending Saturday, October 9th 2021. During this time, there may be some periods where the CLM application is degraded. We apologize for the short notice for this announcement and any impact this may have on your accounts.

DocuSign CLM June 21.5 Product Release: PROD 06/25/2021

POSTED: Jun 11, 2021 10:00:00 AM NA21, NA11, Product Release, EU11, EU21, US11, US12

The DocuSign CLM and CLM.CM June 21.5 Product Release will be deployed to the EU11, EU21 Production environments on Friday, June 25, 2021 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

DocuSign CLM May 21.4 Product Release: PROD 05/14/21

POSTED: Apr 30, 2021 10:00:00 AM Production, NA21, NA11, Product Release, EU11, EU21, Zero Downtime, US11, US12, 21.4

The DocuSign CLM and CLM.CM May 21.4 Product Release will be deployed to the EU11, EU21 Production environments on Friday, May 14, 2021, between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.

DocuSign CLM February 21.2 Product Release: PROD - 2/26/2021

POSTED: Feb 12, 2021 4:00:00 PM Production Environment, NA21, NA11, Product Release, EU11, EU21, Zero Downtime, US11, US12, 21.2

The Docusign CLM and CLM.CM February 21.2 Product Release will be deployed to the EU11, EU21 Production environments on Friday, February 26, 2021 from 1:30PM - 5:30PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time.

EU11 Scheduled Maintenance – Friday February 19 2021

POSTED: Feb 11, 2021 5:00:00 PM EU11, Scheduled Maintenance

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, February 19th from 15:00 - 19:00 CT Feb 19 (21:00 - 01:00 GMT, Feb 19-20).

[RESOLVED] NA11 | NA21 | EU11 | EU21 - SSO Authentication Incident

POSTED: Dec 15, 2020 9:29:32 AM NA21, NA11, EU11, EU21, SSO Cert

[ROOT CAUSE ANALYSIS Dec 17 08:15 CT]

Timeframe:	Start time: 19:50 CST 14th December 2020 End Time: 19:15 CST 15th December 2020
Impact:	Many PROD NA11, NA21, EU11 & EU21 customers would have encountered errors related specifically to SSO where SSO authentication was leveraged. Features reported to be impacted were SSO Authentication, API Authorization Calls, Desktop Applications and Office Online.
Cause:	While making an infrastructure change we did not adequately test on certificate attributes and their compatibility with various SAML providers. We did not immediately correlate the alarms that were firing to the change that was made because we receive similar alarms that are caused by vulnerability testing
Resolution:	New SSO Certificates were re-provisioned and retested.
Next Steps:	More targeted alerts specific to issues with SSO certificates are being instrumented. The scope of testing will be expanded to include the full range of functionality that interfaces with SSO certificates.

[RESOLVED Dec 15 21:35 CT] The DocuSign CLM / SpringCM Technology teams have resolved the incident. Please see the Trust Post: SSO Certificate Upgrade for details should you still be receiving SSO errors.

We apologize for the impact of this incident and its impact to customers today.

A complete root cause analysis with exact time frames will be provided via this Trust Post within 48 hours.

[UPDATED Dec 15, 2020 11:50 AM CT] The DocuSign CLM/SpringCM Technology teams have identified the source of the incident and are working to fully resolve this issue. At present time issues with API are fully resolved, as are SSO Authentication and Desktop Applications, except in those circumstances where customers have not been able to trust the new SSO Certificate in accordance with the Planned SSO Certificate Upgrade. Unfortunately, issues with Office Online still persist and will not be resolved until the Technology Team is able to provide new SSO Certificates.

The CLM Technical Support team will make another Trust Post later today which will include instructions regarding the timing and release of a second round of updated SSO Certs, which customers will need to handle similarly to the first. We regret this inconvenience and apologize for the impact this will cause.

A complete root cause analysis will be provided via this Trust Post within 48 hours.

[UPDATED Dec 15, 2020 10:55 AM CT] The DocuSign CLM/SpringCM Technology teams continue to work on resolving the service availability issue on Production instances. At present time we no longer see issues with API errors, however, customers may still experience inability to authenticate via SSO and Desktop Applications (Edit, Office Online). Please check the status of trust.springcm.com frequently for updates regarding this issue.

DocuSign CLM October 20.8 Product Release: PROD - 10/23/2020

POSTED: Oct 14, 2020 5:00:00 PM Production Environment, NA21, NA11, Product Release, EU11, EU21, 20.8, US11, US12

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.

We do not anticipate any impact to platform availability during this time.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

EU11 | Scheduled Maintenance Friday 10/2/20

POSTED: Sep 25, 2020 4:00:00 PM Maintenance, Downtime, EU11

The DocuSign CLM/SpringCM Technology Team will be conducting scheduled maintenance beginning Friday, October 2nd at 22:00 - Midnight CEST / 15:00 - 17:00 CDT / 20:00 - 22:00 UTC.

[RESOLVED] EU11 | EU21 | UAT - Service Availability and Intermittent Slowness

POSTED: May 16, 2020 3:37:13 AM UAT, EU11, EU21, Service Outage, Latency, CLM.CM, CLM.DS

[RESOLVED May 16, 2020 05:47 CDT] -The DocuSign CLM/SpringCM Technology team has resolved the service availability issue on the EU11/EU21 instances. The problem began at 00:00 CDT and was resolved at 05:47 CDT.

The intermittent slowness in UAT has been reduced but is not currently completely resolved. Please check the status of trust.springcm.com frequently for updates regarding this issue.

DocuSign CLM Product Release: 05/15/2020 – NA11 | NA 21 | EU 11 | EU 21 Production Unavailable During May 20.4 Product Release

POSTED: May 4, 2020 8:00:00 AM Downtime, Production, NA21, NA11, Product Release, EU11, EU21, 20.4

DocuSign CLM Production accounts will be unavailable Friday, May 15 from 21:00 - 24:00 CDT for the 20.4 Product release. We apologize for any inconvenience.

On November 30th, 2021 DocuSign will no longer be utilizing the former SpringCM Trust site to communicate Product Release Information and Performance/Maintenance alerts for the DocuSign CLM product.